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- ...individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules. Coach and train the Network Operations team to ensure understanding of the objectives and goals of the department, awareness of set...
- ...workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections. Team Management: Supervise and coach collections officers and agents to meet collections targets. Monitor team performance and provide regular feedback and training...
- ...and newly identified customers Ensure effective management of customer acquisition and SIM Card Registration within the region. Coach and mentor the team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements...
- ...and other presentation materials. Oversee Eventi Cocktails’ supervisor and staff—acting as their direct manager and performance coach. Customer Relations: Serve as the first point of contact for customer inquiries, complaints, and feedback Manage customer communication...