Job title : Night Duty Manager jobs in Edo Job Location : Edo Deadline : June 01, 2024 Quick Recommended Links

Job Description

As a Night Duty Manager,you will oversee the operations and ensure a smooth and secure environment during the night shift.
Your role is crucial in providing exceptional service, managing staff, and addressing any issues that may arise during the night.
The successful candidate will be a hands-on, detail-oriented individual with strong leadership skills and a commitment to maintaining high service standards.

Responsibilities

Night Operations Oversight:

Supervise and manage all night operations, ensuring standards and procedures are followed, especially food and beverage operations.
Ensure all night duty staff are at their duty post as when due.
Conduct regular patrols to monitor activities and address any issues promptly.

Guest Services:

Ensure the delivery of exceptional customer service to guests during the night.
Check-in guests, address and resolve guest concerns or requests, ensuring a positive guest experience.
Setup breakfast and ensure it is served by 6:30 am

Emergency Response:

Night Audit:

Oversee night audit processes, including reconciling accounts, verifying guest information, and generating reports.
Ensure accuracy in operational records.

Communication:

Problem Resolution:

Address and resolve issues that may arise during the night, including guest complaints, maintenance problems, and operational challenges.
Collaborate with other departments for effective problem resolution.

Qualifications

Minimum of 4 years experience in a supervisory or managerial role, preferably in a hotel or hospitality setting.
Excellent leadership and communication skills.
Strong problem-solving abilities and attention to detail.
Familiarity with night audit processes and hotel management systems.