Summary

This role is central to the customer journey at Kay’s Perfumery.
The Retail & Customer Experience Associate will be responsible for delivering exceptional service, managing in-store operations, and driving product sales through personalised engagement.
You will be our clients' first impression — blending hospitality with product knowledge and service excellence.

Description

We are seeking a customer-focused Retail & Customer Experience Associate to serve as the face of our brand at our Flagship store in Abuja, ensuring every client enjoys a premium in-store experience that reflects our values of sophistication, quality, and warmth.

Key Responsibilities

Deliver outstanding in-store customer service that reflects our luxury brand values.
Lead all in-store and digital sales processes, including upselling, cross-selling, and proactive after-sales client follow-up.
Collaborate with the Content Creator to curate, edit, and post engaging content across all social media platforms.
Actively engage with customers through comments, direct messages, and enquiries on social media to build relationships and drive sales.
Keep social media pages “alive” by posting authentic behind-the-scenes updates and highlighting in-store happenings.
Maintain aesthetic standards and ensure the store remains organised, attractive, and brand-aligned.
Accurately log daily sales, track payment methods, and generate timely weekly sales reports.
Collect, document, and share customer feedback with the Marketing and Production teams to inform strategy and improve offerings.
Oversee the packaging of orders and restocking inventory during peak periods.
Promote product discovery through scent testing, storytelling, and personalized recommendations.
Support the achievement of store-level KPIs and proactively contribute innovative ideas for growth.

Success in this Position looks like

Consistently exceeding weekly and monthly sales targets, both in-store and online.
Managing enquiries and driving conversions through WhatsApp, Instagram, and other digital platforms.
Receiving excellent customer feedback, reviews, and repeat purchases.
Maintaining a beautifully organised, aesthetically pleasing, and welcoming store environment.
Ensuring social media pages remain vibrant and engaging through consistent posting, behind-the-scenes content, and real-time interactions with customers.
Accurately reporting sales data, customer insights, and engagement metrics to support data-driven decisions.
Working closely with the Production and Content/Marketing teams so that client feedback informs product development and marketing strategy.

Qualifications & Skills

Interested candidates should possess an HND / Bachelor's Degree
2-3 years previous retail, sales, or hospitality experience (beauty, lifestyle, or fashion preferred)
Strong interpersonal and excellent verbal and written communication skills
Confidence in selling and building premium client relationships
Ability to work independently and in a small team
Highly organised with attention to detail and an eye for luxury
Familiarity with point-of-sale systems and basic inventory management
A passion for beauty, luxury, or fragrance is a strong advantage
Proximity to or living around Wuse 2, Abuja.

Compensation & Benefits

Monthly base salary of N150,000
Medical expenses reimbursement
15 days of paid annual vacation
Performance-based bonuses tied to sales targets met and exceeded
Ongoing training and mentorship in customer service and luxury fragrance retail
Growth opportunities in a dynamic, creative company shaping the fragrance space in Nigeria.

Application Closing Date
16th October, 2025.

How to Apply
Interested and qualified candidates should send their CV and a brief cover letter expressing their interest to: hello@kaysperfumery.com copying kaysluxuryperfumery@gmail.com using "Retail & Customer Experience Associate/Abuja" as the subject of the mail.

Note

Applications will be reviewed on a rolling basis, and only qualified candidates will be contacted for an assessment and interview.
Qualified female candidates are strongly encouraged to apply.

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