Job Description

We are looking for a proactive and detail-oriented Quality Assurance Officer to ensure our healthcare services meet the highest standards of excellence and compliance.
The Quality Assurance Officer will develop, implement, and monitor quality management processes, ensuring continuous improvement across all hospital operations.

Responsibilities

Design and implement quality assurance policies and procedures in line with industry standards.
Ensure hospital operations comply with healthcare regulations, accreditation standards, and organizational policies.
Conduct regular audits and inspections of clinical and administrative processes.
Investigate and analyze incidents, errors, or near-misses to identify root causes.
Recommend corrective and preventive actions to mitigate risks.
Provide training for staff on quality assurance protocols and best practices.
Promote a culture of quality, safety, and continuous improvement.
Collect and analyze quality data to identify trends and areas for improvement.
Prepare detailed reports on quality performance for management review.
Collaborate with departments to implement innovative solutions for quality enhancement.
Assist in preparations for accreditation and certification processes.
Ensure readiness for internal and external quality audits.

Requirements

Candidates should possess a Bachelor's Degree in Healthcare Management or other Social Sciences related disciplines
Additional certifications in Quality Management or Patient Safety are an advantage.
Minimum of 2 years of experience in quality assurance or healthcare management.
Knowledge of Quality Assurance Standards
Audit and Reporting
Data Analysis and Interpretation
Process Improvement Techniques
Excellent communication and interpersonal skills.

Benefits

Competitive salary and benefits package.
Professional development opportunities.
A supportive and inclusive working environment.

Application Closing Date
27th October, 2025.

How to Apply
Interested and qualified candidates should send their CV and credentials to: recruitment@lilyhospitals.net using the Job Title as the subject of the mail.

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Quality Assurance Associate