Food Service Manager
Alan & Grant
Job Summary
- The Food Service Manager is to own and grow the Food Service channel within the assigned region.
- The role drives revenue growth, new customer acquisition, customer retention and recipe switching, and the field team that delivers them.
Key Responsibilities
- Deliver the regional Food Service revenue and customer targets.
- Lead, coach and manage the regional team of Key Account Officers, Telesales Officers and Delivery Officers through clear KPIs, routines and performance reviews.
- Drive new customer acquisition and coverage growth across institutions, schools, eateries, vendors and caterers.
- Drive recipe switching, detailing and pre-selling execution in the field and convert them into sustained sales.
- Track performance against target, identify gaps by customer, route and officer, establish the cause, and own the recovery plan.
- Work with the General Trade team and distributors to resolve stock availability and transaction issues affecting Food Service execution.
- Report performance to leadership with clear analysis and recommendations.
Requirements
- Bachelor's Degree in a business-related field. A culinary or food industry background is an added advantage, not a requirement.
- Minimum 5 years of commercial or sales experience in FMCG, food service, HORECA or a related B2B environment, with at least 2 years managing a field team.
- Proven track record of delivering revenue targets and growing a customer base.
- Strong business analysis skills. Must be hands-on with Excel (formulas, analysis of performance data) and PowerPoint (building and presenting business reviews).
- Strong people leadership: setting KPIs, coaching, and building the capability of a team.
- Comfortable working cross-functionally with distributor and General Trade structures.
- Executive presence and strong written and verbal communication.
- Strong background in medical detailing or pharmaceutical sales who have successfully driven product growth, managed healthcare stakeholder relationships, and demonstrated strong commercial acumen.
- Experience as an Off-Trade Manager, with a proven track record of managing distributor relationships, developing channel strategies, and delivering revenue and profitability targets.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 9 hours ago
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