Customer Service Representative

Responsibilities
Responding to Customer Inquiries:

• Answer customer questions via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.

Resolving Customer Issues:

• Investigate and resolve complaints, concerns, or service problems.
• Escalate complex issues to the appropriate department when necessary.

Processing Transactions:

• Handle orders, returns, refunds, exchanges, payments, and account updates.
• Ensure transactions are completed accurately and efficiently.

Maintaining Customer Records:

• Document customer interactions, complaints, and resolutions in company systems.
• Keep customer information up to date.

Providing Product and Service Support:

• Guide customers on how to use products or services.
• Troubleshoot basic issues and offer solutions.

Building Customer Relationships:

• Deliver professional, courteous, and empathetic service.
• Foster customer satisfaction and loyalty.

Meeting Performance Targets:

• Achieve goals related to response time, customer satisfaction, call handling, and issue resolution.
• Follow company standards and service - level agreements (SLAs).

Collaborating with Other Teams:

• Work with sales, technical support, logistics, or billing teams to resolve customer concerns.
• Share customer feedback to help improve products and services.

Salary
N150,000 - N200,000 / Month.

Application Closing Date
27th June, 2026.

How to Apply
Interested and qualified candidates should Send their CV to: View email address on hotnigerianjobs.com copying View email address on hotnigerianjobs.com using the job title as the subject of the mail.

Share this job: