Experienced Rider Manager
RachamHub Limited
Key Responsibilities
Rider Operations & Management:
- Recruit, onboard, and train new riders.
- Manage daily rider attendance, scheduling, and route allocation.
- Monitor rider performance, productivity, and delivery efficiency.
- Ensure adequate rider availability to meet operational demand.
Performance & Compliance:
- Enforce company policies, safety standards, and delivery protocols.
- Track KPIs such as on-time delivery, order completion rate, and customer feedback.
- Conduct performance reviews and implement improvement plans when needed.
- Handle disciplinary actions and conflict resolution professionally.
Communication & Support:
- Serve as the main point of contact for riders regarding operational issues.
- Address rider concerns related to routes, payments, safety, and equipment.
- Coordinate with customer support, warehouse, and dispatch teams.
Safety & Asset Management:
- Ensure riders follow traffic laws and safety guidelines.
- Monitor use and condition of company assets (bikes, uniforms, devices).
- Report and manage accidents, incidents, and insurance claims.
Reporting & Administration:
- Maintain accurate rider records, attendance logs, and performance reports.
- Prepare daily, weekly, and monthly operational reports.
- Assist in payroll validation based on rider attendance and performance.
Key Performance Indicators (KPIs)
- Rider attendance and retention rate
- On-time delivery percentage
- Customer satisfaction scores
- Incident and accident rate
- Cost efficiency and rider utilization.
Application Closing Date
27th June, 2026.
How to Apply
Interested and qualified candidates should Send their CV to: View email address on hotnigerianjobs.com copying View email address on hotnigerianjobs.com using the job title as the subject of the mail.
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Vacancy posted 19 hours ago
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