Group HR / Business Support Services Manager

Position Summary

• A seasoned HR and Business Support Services leader with 12 years of progressive experience in managing group-wide HR operations, organizational development, and support service functions across multiple business units.
• Skilled in aligning HR strategies with business goals, driving efficiency in corporate services, and fostering a high-performance culture that supports sustainable growth.

Key Responsibilities

• Develop and implement group-wide HR strategies, policies, and procedures in line with organizational objectives.
• Oversee talent acquisition, workforce planning, onboarding, and succession planning across all business units.
• Drive performance management frameworks, ensuring clear KPIs, appraisals, and development plans.
• Champion employee engagement, recognition, and retention initiatives.
• Lead organizational development projects, including change management, culture building, and leadership development.
• Manage compensation & benefits structures, ensuring internal equity and external competitiveness.
• Ensure compliance with labor laws, regulations, and industry standards across jurisdictions.
• Oversee administrative, facility management, and corporate support functions, ensuring smooth day-to-day operations.
• Lead procurement and vendor management processes to optimize costs and efficiency.
• Manage travel, logistics, and corporate services support across business units.
• Develop and implement digital transformation initiatives within HR and support services for greater efficiency.
• Establish service-level agreements (SLAs) and key performance metrics for business support operations.
• Act as a strategic partner to senior management, advising on workforce strategy, organizational design, and people-related risks.
• Drive cross-functional collaboration between HR, Finance, IT, and Operations to support overall business performance.
• Mentor and develop HR and support services teams, building capability and leadership pipelines.
• Contribute to business continuity planning, risk management and crisis response frameworks.
• Any other tasks that will be given to you from time to time by the Group’s top management.

Key Achievements

• Successfully led a group-wide HR transformation, introducing a competency-based framework that improved talent development and internal mobility.
• Reduced employee turnover by 20% through strategic engagement and retention programs.
• Implemented a digital HRIS platform that streamlined payroll, leave management, and performance reviews.
• Negotiated group-wide vendor contracts, achieving 15% cost savings in business support operations.
• Designed and launched leadership development initiatives, increasing internal promotions at management level by 30%.

Qualifications

• B.Sc Degree in Human Resource Management, Business Administration, Industrial/Organizational Psychology or any related field. Masters Degree will be an added advantage.
• Minimum 12 years of consistent/progressive experience in a structured medium to large scale company with diverse businesses in Manufacturing, banking, real estate, Agro-business, Capital market, fintech etc.
• Must be between the Age ranges of 37-47 years.
• Proficient in the use of Microsoft Packages e.g. Word, Excel, Sage or any other HR Software packages.

Skills & Competencies:

• Strategic HR Management & Workforce Planning
• Talent Acquisition & Retention Strategies
• Organizational Development & Change Management
• Compensation & Benefits Structuring
• Employee Relations & Compliance
• Business Support Operations & Facilities Management
• Vendor & Procurement Management
• Digital HR Solutions & Process Automation Leadership, Coaching & Team Development.

Application Closing Date
31st August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

Share this job: