Ticketing Officers
a Reputable Transportation Company - Excel and Grace Consulting
Job Summary
- We are seeking a detail-oriented and customer-focused Ticketing Officer to manage passenger bookings, ticket sales, travel schedules and ticketing records while ensuring a smooth and efficient passenger experience.
Key Responsibilities
- Manage passenger bookings, ticket sales, reservations and cancellations.
- Provide accurate information on travel schedules, routes, fares and departure times.
- Issue tickets and receipts, ensuring proper documentation of all transactions.
- Receive and reconcile ticket payments and maintain accurate daily sales records.
- Respond to passenger enquiries, complaints and booking-related issues professionally.
- Coordinate with terminal and operations teams to ensure timely departures and passenger readiness.
- Prepare daily ticket sales and revenue reports.
- Prevent ticketing errors, unauthorised discounts and revenue leakages.
- Maintain accurate passenger records and comply with company ticketing procedures.
Requirements
- OND, HND or Bachelor's Degree in Business Administration, Accounting, Marketing or a related field.
- 1 - 3 years' experience in ticketing, customer service, cashiering or transportation operations.
- Good numerical, communication and customer service skills.
- Proficiency in Microsoft Office and familiarity with ticketing or booking software.
- High level of accuracy, honesty, accountability and attention to detail.
- Ability to work under pressure, manage multiple bookings and work flexible shifts when required.
Key Competencies:
- Customer service and communication
- Cash handling and basic financial reconciliation
- Attention to detail and record-keeping
- Problem-solving and teamwork
- Integrity and revenue accountability.
Salary
N200,000 Monthly.
Application Closing Date
23rd November, 2026.
How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using "Ticketing Officer - Lagos" as subject of the email.
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Vacancy posted 1 day ago
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