Direct Sales Team Leader

Job Summary:

A leading telecommunications company is seeking an experienced and motivated Team Leader to supervise daily operations, manage staff performance, and ensure excellent customer service delivery. The ideal candidate should possess strong leadership, communication, and problem-solving skills with the ability to drive team productivity and achieve company targets.

Key Responsibilities

• Lead, coach, and motivate team members to achieve operational goals.
• Monitor daily team performance and prepare reports for management.
• Ensure high-quality customer service and prompt issue resolution.
• Conduct regular team meetings and performance evaluations.
• Support recruitment, onboarding, and training of new staff.
• Ensure compliance with company policies and telecommunications regulations.
• Coordinate with other departments to improve workflow efficiency.
• Handle escalated customer complaints professionally.
• Meet assigned sales, service, or operational KPIs.

Requirements

• Bachelor’s degree in Business Administration, Management, Telecommunications, or related field.
• 1–2 years of experience in a supervisory or team leadership role.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office tools and reporting systems.
• Experience in telecom operations or customer service is an advantage.

Preferred Skills

• Conflict resolution
• Performance management
• Team motivation
• Analytical thinking
• Time management
• Competitive salary
• Career growth opportunities
• Professional training and development
• Performance bonuses