Customer Service Agent (Real Estate)

Job Summary

• The Customer Service Agent will qualify inbound and outbound leads, schedule appointments, nurture prospects, and support the sales funnel process

Key Responsibilities

• Respond to inbound inquiries promptly and update the fresh sales
• Conduct outbound lead follow-up campaigns and update the CRM.
• Qualify prospects based on set criteria to the pipeline.
• Schedule meetings for sales closers and update the CRM/Sheet
• Update CRM daily with lead status.
• Support WhatsApp, phone, and email communication.
• Maintain high lead engagement rates.
• Make outbound calls to prospective customers to introduce company products and services.
• Follow up on inbound leads, inquiries, and customer requests.
• Qualify leads and schedule appointments for the sales team.
• Maintain and update customer records in CRM systems.
• Handle customer inquiries professionally and provide accurate product/service information.
• Achieve daily, weekly, and monthly call and conversion targets.
• Build rapport with customers and nurture leads through regular follow-up.
• Escalate customer concerns or complex issues to the appropriate department.
• Prepare daily and weekly activity/performance reports.

KPIs

• Lead Qualification Rate
• Appointment Booking Rate
• Response Time
• Call Conversion Ratio
• CRM Accuracy

Requirements

• Minimum of HND/B.Sc. in any discipline.
• 1–2 years in call centre, customer service or inside sales.
• Excellent communication skills.
• Experience in telesales or customer engagement.
• Familiarity with CRM platforms and lead management.
• Strong phone presence and CRM proficiency;
• Comfortable with multi-timezone communication.
• Objection handling ability
• Excellent verbal communication and persuasion skills.
• Strong listening and objection-handling abilities.
• Ability to work under pressure and meet performance targets.
• Basic computer literacy and familiarity with CRM tools is an advantage.

Core Competencies:

• Communication and interpersonal skills
• Sales and negotiation skills
• Customer relationship management
• Time management
• Problem-solving abilities
• Attention to detail.

Salary & Benefits

• Salary: 280,000 / month
• Performance-based incentives and bonuses
• HMO/Medical Insurance
• Training and career development opportunities
• Commission and performance bonuses.

Application Closing Date
31st July, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the Job Title as the subject of the email.

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