Service Delivery Executive

About our client 

Our client is a multi-service provider offering end-to-end solutions across signage, facility management, and property management. They deliver full-cycle signage services from design to installation and maintenance while ensuring efficient facility operations and well-maintained environments. 

About You

The Service Delivery Executive is responsible for ensuring the effective and efficient delivery of services to clients in line with agreed Service Level Agreements (SLAs). The role involves 

coordinating internal teams, managing client expectations, monitoring service performance, 

and ensuring high levels of customer satisfaction.

Key Responsibilities 

1. Service Delivery Management 

• Oversee day-to-day service delivery operations. 

• Ensure all services are delivered in accordance with agreed SLAs and KPIs. 

• Monitor service performance and take corrective actions where necessary. 

• Maintain service quality standards across all projects and clients. 

2. Client Relationship Management 

• Serve as a primary point of contact for assigned clients. 

• Build and maintain strong client relationships. 

• Manage client expectations and ensure timely communication.

• Address and resolve client complaints and escalations promptly. 

3. Coordination & Execution 

• Coordinate with internal teams (operations, technical, logistics, etc.) to ensure seamless service delivery. 

• Track project timelines and ensure deliverables are met. 

• Ensure proper documentation and reporting of service activities. 

4. Performance Monitoring & Reporting 

• Track and report on service delivery metrics. 

• Prepare regular reports for management and clients. 

• Analyze performance data and recommend improvements. 

5. Process Improvement 

• Identify gaps in service delivery processes and recommend enhancements. 

• Implement best practices to improve efficiency and service quality.

• Support continuous improvement initiatives. 

6. Compliance & Risk Management 

• Ensure compliance with company policies, procedures, and regulatory requirements. 

• Identify potential risks in service delivery and mitigate proactively. 

Requirements

Qualifications & Experience 

• Bachelor’s degree in business administration, Operations Management, or related field. 

• 3–5 years’ experience in service delivery, operations, or client management roles. 

• Experience in [industry-specific experience, if applicable, e.g., OOH, telecoms, logistics]. 

Skills & Competencies 

• Strong organizational and multitasking skills 

• Excellent communication and interpersonal skills 

• Problem-solving and analytical thinking 

• Ability to work with deadlines 

• Attention to detail 

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) 

• Project management skills (added advantage) 

Benefits

Why Join our Client?

• Opportunity to work on high-impact projects

• Collaborative and creative work environment

• Career growth and leadership opportunities