Front Desk Manager
La Campagne Tropicana Beach Resort
Job Summary
- We are seeking a professional, customer-focused, and experienced Front Desk Manager to oversee the daily operations of our front office.
- The ideal candidate will ensure exceptional guest experiences, supervise front desk staff, and maintain efficient front office procedures while upholding the resort's standards of excellence.
Key Responsibilities
- Supervise and coordinate all front desk operations.
- Welcome guests and ensure a warm, professional check-in and check-out experience.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Prepare staff schedules and supervise front office personnel.
- Train, mentor, and evaluate front desk team members.
- Ensure accurate reservations, billing, and payment processing.
- Maintain high standards of customer service and hospitality.
- Coordinate with Housekeeping, Maintenance, Security, Food & Beverage, and other departments to ensure seamless guest service.
- Prepare daily, weekly, and monthly operational reports.
- Ensure compliance with resort policies, procedures, and hospitality standards.
Requirements
- Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years' experience in a supervisory or managerial front office role in a hotel or resort.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and hotel management software.
- Strong problem-solving and organizational abilities.
- Professional appearance and a customer-oriented attitude.
- Ability to work flexible shifts, including weekends and public holidays.
What We Offer
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Staff benefits in accordance with the resort's policies.
Application Closing Date
31st August, 2026.
How to Apply
Interested and qualified candidates should send their CV to: using "Application for Front Desk Manager" as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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Vacancy posted 7 hours ago
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