Front Desk Officer

JOB OBJECTIVE(S)

Ensuring seamless operations at the reception area while providing a welcoming and professional environment for visitors and staff

Fostering positive interactions and exceeding customer expectations. 

DUTIES & RESPONSIBILITIES

• Responsible for the effective day to day administrative/clerical services to ensure smooth running of the office activities.
• Fostering positive interactions with guests
• Collate weekly reports
• Ensure proper filling of visitors form
• Ensure proper registering of incoming mails and dispacth to appropriate department.
• Provide assistance to ESS team on need basis.
• Monitor and ensure prompt response to email enquiries (View email address on myjobmag.com, View email address on myjobmag.com) 
• Answer all incoming calls and redirect them or keep messages.
• Schedule and communicate meetings.
• Maintain the security of all information entrusted to you.
• Any other duties as assigned 

KEY PERFORMANCE INDICATORS

• Revenue Growth
• Cost Reduction
• Audit Defect Rate Compliance
• Turn around time, Issue Resolution & Quality Rate
• Adherence to Policies, Procedures & Processes
• Strategic initiatives
• Management of birthday schedule
• Meeting & Appointment Scheduling
• Customer satisfaction levels

Education  

• Minimum Education:    First Degree 

KEY COMPETENCY REQUIREMENTS

Knowledge

• Industry knowledge
• HR policies and procedures
• Project Management
• Systems Implementation

Skill/Competencies

• Excellent knowledge of MS Office (especially Excel and Word) 
• Excellent Communications skills (written and oral) with strong business and customer focus
• Customer service orientation 
• Attention to details
• Phone etiquette
• Good organizational and multi-tasking abilities