Customer Service/Admin Officer
Full-time
Whip Smart Service Providers Limited
Job title : Customer Service/Admin Officer
Job Location : Lagos Deadline : July 02, 2026 Quick Recommended LinksReports To: Operations Manager / HR Manager
Job Summary
We are seeking a proactive and detail-oriented Customer Service/Admin Officer to manage client relationships and support deployed staff. The ideal candidate will be responsible for follow-ups, resolving issues, and ensuring smooth communication between the company, clients, and field staff.
Key Responsibilities
- Conduct regular follow-ups with clients to ensure satisfaction with deployed staff
- Maintain consistent communication with outsourced/deployed staff across locations
- Handle and resolve complaints, conflicts, and workplace issues in a timely and professional manner
- Act as the primary liaison between clients and the organization
- Monitor staff performance and provide feedback or escalate concerns when necessary
- Ensure proper documentation and updating of staff and client records
- Prepare reports on client feedback, staff performance, and issue resolution
- Support general administrative duties within the HR/operations team
- Ensure compliance with company policies by deployed staff
Requirements
- Bachelor’s degree or HND in Business Administration, Human Resources, or related field
- 1–3 years experience in customer service, HR, or admin role (preferably in a recruitment or outsourcing firm)
- Strong communication and interpersonal skills
- Excellent conflict resolution and problem-solving abilities
- Good organizational and multitasking skills
- Proficiency in Microsoft Office (especially Excel and Word)
- Ability to work under pressure and manage multiple clients/staff
Vacancy posted 23 days ago
Similar jobs that could be interesting for youBased on the Customer Service/Admin Officer in Lagos, Lagos State vacancy
- ...Job Summary The Customer Service Officer will be responsible for delivering excellent customer experience for the fragrance brand by handling inquiries, processing orders, resolving complaints, and providing product information to customers across all touchpoints....
- ...Job title : Customer Service Officer Job Location : Lagos Deadline : July 10, 2026 Quick Recommended Links Core Responsibilities Communication: Manage large amounts of inbound and outbound customer inquiries via phone, email, live chat, or social media. Problem...
- ...Job Summary We are seeking a smart, enthusiastic, and customer - focused Customer Service Advocate to join our team. This role is ideal for... ...conflict - resolution abilities. Proficiency in Microsoft Office applications. Ability to work independently and as...
- ...Job title : Customer Service Executive Job Location : Lagos Deadline : July 08, 2026 Quick Recommended Links The Role We are looking... .... Maintain a warm, professional, and welcoming front-office environment. Manage customer databases and accurately log...
- ...Job title : Customer Service Manager Job Location : Lagos Deadline : July 18, 2026 Quick Recommended Links Description The Customer... ...dedicated service environments. ~ Have Proficiency in Microsoft Office, internal business tools, and data insights tools. ~ Have...
- ...Job Summary We are seeking a smart, organized, and customer-focused Customer Service & Social Media Assistant to support our daily operations.... ...creation. Computer literacy and proficiency in Microsoft Office applications. Ability to work independently and as part...
Whip Smart Service Providers Limited
Lagos, Lagos State1 day ago - ...~ We are seeking to employ a responsible and responsive Administrative / Customer Service Assistant who will provide customer service/reception and administrative duties in our Lagos office. Responsibilities Welcoming and attending to visitors and customers...
- Description Be the voice and face of La’Realeza International Logistics, Travel & Tour. Handle client bookings, enquiries, complaints, and follow-up across phone, WhatsApp, email, and social media channels. Your calm, professional attitude will define how clients...
- ...Job title : Head of Customer Service Job Location : Lagos Deadline : July 24, 2026 Quick Recommended Links Role Description ~ This is a full-time hybrid role for a Head of Customer Service, based in Lagos. Customer obsession is one of our core values, and this...
- ...Key Responsibilities Manage day-to-day office operations and administrative activities... ...inventory management Liaise with vendors, service providers, and internal teams Assist... ...CV to: ****@*****.*** using "Admin Officer – Lagos" as the subject of the email...
- ...Job Summary ~ Experienced Customer Service / Marketers are needed in a school and applicants must live in Lagos. Application Closing Date 30th June, 2026. How to Apply Interested and qualified candidates should send their CV to: ****@*****.***...
- Job title : Customer Service Supervisor Job Location : Lagos Deadline : July 16, 2026 Quick Recommended Links Requirements ~ Interested candidates should possess relevant qualifications with 4-7 years of experience.
- ...Responsibilities Oversee the interactions between customers and key team members. Use CRM and ERP systems to manage relationships... .... Supervise all activities related to our maintenance services. Developing plans that will ensure high profitability for our...
- ...Job title : E-commerce Customer Service Associate Job Location : Lagos Deadline : July 24, 2026 Quick Recommended Links The Customer Success Associate (E-commerce) is responsible for delivering exceptional customer experiences across all digital sales channels...
100000 - 150000 NGN per month
...Objective We are seeking to engage a Procurement & Administration Officer who is responsible for driving efficient office administration,... ...to ensure cost-effective and timely procurement of goods and services. Maintain and manage approved supplier relationships to...- ...Job title : Customer Service Expert / Team Lead Job Location : Lagos Deadline : July 16, 2026 Quick Recommended Links Role Overview The organization is looking for a Customer Service Expert / Team Lead who can deliver exceptional customer experiences, close sales...
- ...Job Summary ~ We are looking for a calm, articulate, and customer-focused individual to join our team and support client experience... ...handling. Bonus Points: Previous experience in customer service or front desk roles. Familiarity with WhatsApp Business, CRM...
- ...Job title : Customer Relationship Officer Job Location : Lagos Deadline : July 05, 2026 Quick Recommended Links Job brief We are looking... ...sales team Promote high-quality sales, supply and customer service processes Aim to preserve customers and renew contracts...
- ...Job title : Customer Service Representative (Real Estate) Job Location : Lagos Deadline : July 18, 2026 Quick Recommended Links About... ...interpersonal and problem-solving abilities. Proficiency in Microsoft Office Suite, Google Workspace, and customer management tools....
- ...Job title : Admin Officer Job Location : Lagos Deadline : July 04, 2026 Quick Recommended Links Requirements: OND qualification in Business Administration, Office Technology Management, or a related field. Experience in documentation, record keeping, and general...
- ...Job title : HR / Admin Officer Job Location : Lagos Deadline : June 28, 2026 Quick Recommended Links Job Responsibilities Overseeing the day-to-day operations of the office, including managing supplies, equipment, office budgets, expenses and facilities. Manage...
- ...Job title : Customer Experience and Retention Officer Job Location : Lagos Deadline : July 18, 2026 Quick Recommended Links Job Summary Acabado... ...issues. Monitor customer interactions and maintain high service quality standards. Develop and implement initiatives...
- ...As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.... ...patient, and customer-focused attitude ~ Proficient in Microsoft Office and basic administrative systems ~ Ability to work...
- ...Job title : Finance & Admin Officer Job Location : Lagos Deadline : July 15, 2026 Quick... ...receivable and accounts payable Coordinate customer payments and supplier payments... ...Support communication with local vendors and service providers Requirements ~ Bachelor’...
- ...Job title : Admin / Regulatory Officer Job Location : Lagos Deadline : July 04, 2026 Quick Recommended Links Job Summary The Admin / Regulatory Officer is responsible for ensuring regulatory compliance, reviewing and managing legal and corporate documents, coordinating...
- ...Job title : Admin Officer Job Location : Lagos Deadline : July 01, 2026 Quick Recommended Links We are looking for a highly organized and proactive Admin Officer. Responsibilities: Manage front desk and operations professionally Handle calls, emails, correspondence...
- ...As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.... ...patient, and customer-focused attitude ~ Proficient in Microsoft Office and basic administrative systems ~ Ability to work...
- ...Job title : Head, Customer Service Management (Cement & Food Business) Job Location : Lagos Deadline : July 24, 2026 Quick Recommended Links Job Summary This role is responsible for leading and standardizing customer service operations across the Cement and Foods...
- ...Job title : Customer Care and Social Media Officer Job Location : Lagos Deadline : July 02, 2026 Quick Recommended Links Job Description ~ The... ...using the right methods/tools Meet personal/customer service teamsales targets and call handling quotas Handle...
- ...Job title : Admin Manager Job Location : Lagos Deadline : July 25, 2026 Quick Recommended Links Job Summary ~ Our client urgently desire services of an Admin Manager. The job responsibilities Overseeing and coordinating maritime operations, including vessel...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service/Admin Officer. Be the first to apply!
