Head, Estate Services

Responsibilities
Strategic Leadership and Governance:

• Develop, implement and continuously improve estate services policies, procedures and service standards aligned with corporate objectives and international best practices
• Lead annual budget formulation process, interface with Cost Control for performance monitoring, and defend budget allocations with NUIMS ensuring optimal resource deployment
• Establish and monitor Key Performance Indicators (KPIs) for all service areas, driving continuous improvement and operational excellence across the function
• Define and communicate standardized procedures and processes for event logistics across all Lagos location entities, ensuring consistency and quality.

Corporate Events Management:

• Lead end-to-end planning, coordination and execution of all corporate events in Lagos ensuring flawless delivery that upholds Company reputation and brand standards
• Create and maintain comprehensive calendar of recurring and special events, proactively identifying resource requirements and potential conflicts
• Interface with Public Affairs to ensure all event arrangements are fully aligned with broader corporate communication objectives and brand guidelines
• Serve as primary decision-maker and escalation point on event days, resolving last-minute issues and ensuring seamless VIP experiences
• Drive pre-event and post-event reviews, capturing lessons learned (REX) to continuously improve future event delivery.

Internal Services and Facilities Administration:

• Ensure optimal workplace environment through effective coordination of cleaning, gardening, office equipment and general facility services
• Manage catering contractors ensuring delivery of high-quality, nutritious and safe meals that meet diverse dietary requirements and Company standards
• Oversee mail room operations, courier services and stationery stores, ensuring efficient, timely and cost-effective service delivery
• Coordinate office furniture and equipment provisioning, evaluating and justifying all requests to optimize resource utilization
• Ensure timely preparation of residential apartments for new arrivals with appropriate furniture, utilities and welcome amenities.

Vendor and Contractor Management:

• Establish and enforce Service Level Agreements (SLAs) with all service providers, conducting regular performance reviews and implementing corrective actions
• Ensure all vendors clearly understand their roles, responsibilities and quality expectations for every event and service engagement
• Manage payment processes ensuring timely settlement of contractor invoices in accordance with agreed terms, protecting Company reputation
• Maintain highest standards of integrity and transparency in all contractor dealings, ensuring fair and ethical business practices

Profile
Accountabilities:

• Deliver consistently excellent corporate events that enhance Company reputation and support strategic business objectives, with zero tolerance for failures that could damage corporate image
• Ensure uninterrupted delivery of high-quality internal services (catering, cleaning, mail, stationery) that enable employee productivity and workplace satisfaction
• Achieve cost efficiency targets while maintaining or improving service quality through effective procurement, vendor management and resource optimization
• Ensure timely provision of office furniture, equipment and residential utilities to support staff productivity and welfare
• Maintain highest standards of integrity, transparency and ethical conduct in all contractor dealings and procurement activities
• Ensure timely payment to contractors' protecting Company reputation and sustaining positive vendor relationships
• Develop team capabilities and build succession pipeline through coaching, training and structured development programs.

HSE Objectives:

• Champion a strong HSE culture within the Estate Services function, ensuring all personnel and contractors understand and fulfill their safety responsibilities
• Ensure all event venues, catering facilities and workspaces meet COMPANY'S HSE standards through systematic risk assessments, inspections and corrective action tracking
• Interface with Industrial Hygiene, HSE, PTM and Medical entities on food safety, water quality monitoring and hygiene compliance, ensuring all catering operations meet the highest standards
• Familiarize self and team with COMPANY'S emergency procedures, carrying out assigned responsibilities safely and reporting all incidents, unsafe acts or conditions.

Qualifications / Experience Required

• University Degree (HND / BSc) in Hospitality Management, Business Administration, Facilities Management or related discipline.
• Minimum 10 years of experience in corporate services, hospitality, facilities management or event management within a large multinational organization, with at least 3 years in a supervisory role.
• Demonstrated expertise in corporate event management, including planning, coordination and execution of high-profile functions.
• Strong financial acumen with experience in budget management, cost control and procurement processes.
• Proven vendor management capabilities with track record of establishing and enforcing service level agreements.
• Excellent communication and interpersonal skills with ability to engage confidently with senior executives, VIPs and external stakeholders.
• Strong organizational skills with ability to manage multiple competing priorities under pressure while maintaining attention to detail.
• Computer literate with proficiency in Microsoft Office suite and relevant facility / event management systems.
• Assertive, detail-oriented personality with ability to manage stress and make rapid decisions in high-pressure situations.
• Knowledge of food safety standards.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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