Customer Success Sales Specialists

Description

• The Customer Success Sales Specialist is responsible for acquiring new customers, nurturing existing client relationships, and ensuring customers achieve maximum value from the company's products and services.
• This role combines sales, customer relationship management, and post-sales support to drive customer satisfaction, retention, renewals, and revenue growth.
• The ideal candidate is customer-focused, target-driven, and skilled at identifying opportunities to upsell and cross-sell while delivering exceptional service.

Key Responsibilities

• Identify and acquire new customers through prospecting, referrals, and outbound sales activities.
• Build and maintain strong, long-term relationships with existing customers.
• Serve as the primary point of contact for customer inquiries, concerns, and support requests.
• Guide customers through onboarding and product/service adoption.
• Ensure customers understand the features, benefits, and value of the company's offerings.
• Monitor customer engagement and proactively address issues that may affect satisfaction or retention.
• Identify opportunities for upselling, cross-selling, and account expansion.
• Achieve individual sales, retention, and customer satisfaction targets.
• Conduct product demonstrations, presentations, and customer training sessions where necessary.
• Collaborate with internal teams, including Sales, Operations, Marketing, Product, and Customer Support, to resolve customer issues promptly.
• Maintain accurate customer records, sales activities, and pipeline updates using CRM systems.
• Gather customer feedback and provide insights to improve products, services, and customer experience.
• Follow up on leads, renewals, and inactive customers to maximize business opportunities.
• Prepare periodic sales and customer success reports for management.

Requirements

• Bachelor's Degree / HND in Business Administration, Marketing, Sales, Economics, or a related field.
• 1 year of experience in sales, customer success, account management, or business development.

Required Skills:

• Customer relationship management
• Sales and negotiation skills
• Excellent communication and interpersonal skills
• Active listening and problem-solving abilities
• Presentation and product demonstration skills
• Customer onboarding and account management
• Time management and organizational skills
• Data analysis and reporting
• CRM proficiency
• Conflict resolution and complaint handling
• Team collaboration
• Business development mindset
• Adaptability and resilience.

Application Closing Date
9th August, 2026.

How to Apply
Interested and qualified candidates should:

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