Retention Manager - Forex Brokerage
Full-time
ACCM Global Enterprise Limited
Job title : Retention Manager – Forex Brokerage
Job Location : Lagos Deadline : July 30, 2026 Quick Recommended LinksAbout the Role
- We are looking for an experienced Retention Manager to strengthen client relationships, increase trading activity, improve customer satisfaction, and reduce client churn.
- The successful candidate will have a strong background in customer retention, account management, and trader education within the Forex or financial services industry.
Key Responsibilities
- Develop and implement client retention strategies to improve customer loyalty and lifetime value.
- Maintain regular engagement with active and inactive traders.
- Analyze client behavior and trading patterns to identify retention opportunities.
- Conduct follow-up calls and meetings with clients to address concerns and improve engagement.
- Support clients with platform onboarding and product education.
- Coordinate webinars, workshops, and trading education programs.
- Work closely with Business Development, Dealing, and Customer Support teams to enhance the client experience.
- Handle escalated client concerns professionally and promptly.
- Monitor retention metrics and prepare management reports.
- Train relationship managers and support teams on customer retention best practices.
- Promote account reactivation campaigns and client loyalty initiatives.
Key Performance Indicators (KPIs)
- Client retention rate.
- Reduction in churn rate.
- Increase in client trading activity.
- Account reactivation rate.
- Customer satisfaction score.
- Training and onboarding effectiveness.
Requirements
- Bachelor's Degree in Business Administration, Finance, Economics, Marketing, or a related field.
- Minimum of 4 years' experience in Client Retention, Relationship Management, Customer Success, or Account Management within Forex, Brokerage, FinTech, or Financial Services.
- Strong understanding of Forex trading and financial markets.
- Experience conducting client training, onboarding sessions, and educational webinars.
- Excellent interpersonal and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM platforms and Microsoft Office applications.
Vacancy posted 1 day ago
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