Relationship Manager

Job title : Relationship Manager

Job Description

• As a Relationship Manager, you will be the primary driver of new client acquisition and portfolio growth within the Nigerian market. 
• Your focus will be on identifying, onboarding, and developing high-potential traders through a value-based consultative approach. 
• You will work in a culturally diverse team of professionals, each contributing different skill sets to deliver impactful results. 

Responsibilities

Client Acquisition & Business Development (Primary Focus):

• Lead new client acquisition efforts through proactive outreach, networking, and market development activities across Lagos and key Nigerian markets.
• Identify and engage prospective clients via multiple channels — referrals, professional networks, digital platforms, and industry events — ensuring all outreach complies with applicable regulations.
• Conduct initial needs assessments and present appropriate educational resources and platform capabilities to prospective clients.
• Convert qualified prospects into active trading clients through structured onboarding and personalized engagement.
• Develop and execute a personal pipeline strategy to consistently meet and exceed monthly new-client acquisition targets.
• Represent FXTM at educational seminars, webinars, and industry events to build brand presence and generate qualified leads.

Portfolio Engagement & Growth:

• Activate, retain, and grow your customer portfolio through personalized voice and digital support, ensuring clients receive the highest level of service.
• Develop professional, trusting relationships with your active portfolio, keeping clients informed of relevant market developments and platform enhancements.
• Monitor client engagement and trading activity to identify opportunities for deeper platform adoption and product education.
• Listen to customers and offer the best solutions to their needs and concerns.
• Cooperate with relevant departments to resolve issues and complaints in a timely manner.
• Provide feedback to relevant departments on customer needs, expectations, and frustrations.

Sales Performance & Reporting:

• Meet and exceed personal and team KPI targets, with a strong emphasis on new-client acquisition metrics.
• Maintain accurate and up-to-date records of all client interactions, pipeline activity, and conversion outcomes in the CRM system.
• Prepare and present daily, weekly, and monthly performance reports to management, highlighting acquisition progress, pipeline health, and market feedback.

Market Intelligence & Compliance:

• Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets.
• Continuously improve knowledge of financial markets, the company’s offering, and competitive landscape.
• Translate complex financial and economic data into clear, actionable insights that support client decision-making.
• Adhere strictly to all compliance and security requirements, ensuring all client-facing activities operate within the regulatory framework applicable to FXTM’s current licensing status in Nigeria.
• Display behaviors aligned with our core values — inside and outside the office.
• Any additional duties and responsibilities that may be required. 

Qualifications

• University Degree or equivalent (Business, Finance, Economics, or relevant field).
• Experience managing a sales team at a CFD broker is considered an advantage.
• Fluency in English is essential. Knowledge of Pidgin English or additional local languages is a valuable asset for Nigerian market engagement.
• Proven track record in B2C sales and new client acquisition, preferably within financial services, CFD/forex brokerage, or fintech.
• Experience working in sales for a CFD broker covering Africa is highly preferred.
• Expertise in Forex Markets: Deep understanding of forex trading, currency pairs, and the factors that influence their dynamics.
• Analytical Skills: Ability to analyze financial markets, economic indicators, and an understanding of macroeconomic trends.
• Client Engagement: Excellent interpersonal and communication skills to engage prospects, manage client relationships, and meet expectations.
• Regulatory Awareness: Understanding of the Nigerian financial regulatory environment and the importance of operating within licensed parameters. Familiarity with SEC and CBN guidelines as they pertain to capital market activities.
• Excellent oral and written communication skills, and the ability to effectively network with stakeholders, handle multiple tasks, and track and report on progress.
• Strong interpersonal and problem-solving skills.
• Self-motivated with a willingness to work autonomously in a fast-paced and high-pressured environment.
• Be proactive, show initiative, and desire to drive continuous improvement.
• Energetic team player, with a positive outlook in the workplace.