Recovery Officer
Sycamore-ng (SISL)
Responsibilities
- Daily Visitation of Overdue Accounts: Conduct regular, scheduled visits to clients with overdue accounts to establish communication, understand their situations, and encourage timely payment.
- Enforcing Payments Compliance: Implement strategies to ensure that all clients adhere to payment schedules, addressing any barriers they may face in fulfilling their financial obligations.
- Customer Complaint Resolution: Respond to and resolve all customer complaints within a 48-hour timeframe, ensuring that customer concerns are addressed promptly and effectively.
- Collateral Recovery: Successfully claim collateral from customers who are in default, utilizing appropriate legal and negotiation strategies.
- Fraud Detection and Escalation: Monitor accounts for any signs of fraudulent activity. Upon discovery, escalate these accounts to the appropriate authorities or internal teams in a timely manner to prevent further risk.
- Collection Targets: Achieve a target of collecting at least 70% of overdue payments, contributing to the overall financial health of the organization.
Requirements
- A minimum of a Higher National Diploma (HND) or Bachelor of Science (BSc) degree in a relevant field.
- A minimum of two years of experience in a similar role within the finance or collections industry is required to ensure competency and effectiveness in fulfilling these responsibilities.
- Additional certifications in finance, collections, or related fields will be considered a valuable asset.
- Strong negotiation skills, enabling you to have constructive discussions with clients regarding overdue payments.
- Excellent writing skills, necessary for documenting interactions, customer complaints, and any relevant correspondence.
- Sufficient understanding of Google Workspace & MS Office.
Application Closing Date
8th June, 2026.
How to Apply
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the Job Title as the subject of the mail.
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Vacancy posted 1 day ago
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