Pre-sales Engineer

Job title : Pre-sales Engineer

Job Summary

• The Technical Sales Engineer will provide technical support and expertise during client engagements, working closely with the Sales & Business Development Executive to drive successful sales outcomes.
• The role involves understanding customer requirements, presenting technical solutions, and ensuring alignment with company telecoms and cloud service offerings.

Key Responsibilities
Pre-Sales Support:

• Collaborate with the Sales/Business Development Executive to understand client needs and tailor technical solutions.
• Prepare technical proposals, solution designs, and presentations.
• Conduct product demonstrations for telecom and cloud-based services.

Client Engagement:

• Accompany the Sales/Business Development Executive to client meetings.
• Clearly articulate technical concepts to both technical and non-technical stakeholders.
• Provide expert advice on telecom infrastructure, cloud services, and related solutions.

Solution Design & Implementation Support:

• Design scalable and cost-effective solutions based on customer requirements.
• Liaise with internal technical teams to ensure feasibility and proper deployment.
• Support initial implementation and onboarding processes where required.

Product Knowledge & Advisory:
Maintain deep knowledge of company offerings, including:

• Cloud services (IaaS, SaaS, Direct Connect, backups, hosting).
• Internet services (fiber, wireless, dedicated links).
• Enterprise telecom solutions (VoIP, VPN, connectivity solutions).
• Stay updated on industry trends and competitor offerings.

Proposal & Documentation:

• Develop detailed technical documentation and bills of quantities (BoQ).
• Assist in preparing RFP/RFQ responses.
• Ensure accuracy in solution costing and technical specifications.

Post-Sales Support:

• Assist in resolving client technical issues where necessary.

Qualifications & Experience

• Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field.
• Minimum of 4years’ experience in a Telecoms Company, with focus on:
  • Cloud services
  • Internet and enterprise connectivity solutions
• Relevant certifications (e.g., Cloud, Networking) will be an added advantage.

Key Skills & Competencies:

• Strong understanding of cloud computing and telecom infrastructure.
• Excellent communication and presentation skills.
• Ability to simplify complex technical concepts for clients.
• Strong problem-solving and analytical skills.
• Customer-focused with a commercial mindset.
• Ability to work collaboratively with sales teams.

Working Relationships:

• Sales & Business Development Team
• Network/Technical Operations Team
• Customers and External Stakeholders

Additional Requirements:

• Willingness to attend frequent client meetings.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and professionalism.