Order Fulfillment Executive

Job title : Order Fulfillment Executive

Role Overview

• The Order Fulfilment Executive is responsible for processing, verifying, and coordinating customer orders from confirmation to final dispatch.
• This role serves as a critical operational control point before products leave the warehouse, ensuring all orders meet strict accuracy, payment verification, and documentation standards.
• The successful candidate must demonstrate exceptional attention to detail, strong process discipline, and the ability to manage multiple orders in a fast-paced operational environment.
• This position is ideal for individuals who take pride in precision, accountability, and structured operational processes.

Key Responsibilities
Order Processing & Verification:

• Process customer orders using the company ERP system (Odoo) and internal order documentation.
• Verify order details including product specifications, quantity, pricing, and payment confirmation before processing.
• Ensure all order records are accurately documented in accordance with company procedures.

Order Fulfilment Coordination:

• Coordinate with warehouse and inventory teams to ensure correct product picking and packing.
• Track order progress and ensure orders are fulfilled within required timelines.
• Escalate potential delays or discrepancies promptly.

Dispatch Accuracy Control:

• Conduct final verification checks before order dispatch.
• Confirm that items released match customer orders in specification, quantity, and documentation.
• Verify serial numbers where applicable for high-value items such as laptops and tablets.

Inventory Control Support:

• Report discrepancies between physical inventory and ERP records immediately.
• Support inventory reconciliation exercises when required.
• Ensure accurate documentation during stock handover to logistics teams or customers.

Customer Communication:

• Provide order updates where required.
• Escalate order issues or stock shortages promptly.
• Ensure all order communication records are properly documented.

Process Compliance:

• Follow all Standard Operating Procedures (SOPs) related to order processing and dispatch.
• Reject or suspend order processing where payment confirmation or required documentation is incomplete.
• Identify and report operational gaps that could lead to fulfilment errors.

Performance Metrics (KPIs)

• Performance in this role will be evaluated based on:
• Order processing accuracy
• Dispatch verification accuracy
• Order fulfilment turnaround time
• ERP documentation compliance
• Inventory reconciliation accuracy.

Requirements Education

• HND / BSc in any of the following fields: Business Administration, Logistics or Supply Chain Management, Operations Management or Related disciplines.

Experience:

• 1–3 years experience in any of the following areas: Order fulfilment, Inventory management, Warehouse operations, Logistics coordination, ERP-based operational environments.

Technical Skills:

• Familiarity with ERP systems (Odoo experience is an advantage)
• Strong knowledge of Microsoft Excel or Google Sheets
• Ability to reconcile orders, invoices, and stock records.

Core Competencies:
We are looking for candidates who demonstrate:

• Exceptional attention to detail
• Strong organizational and time management skills
• High level of accountability and integrity
• Ability to work under pressure while maintaining accuracy
• Strong process discipline and operational awareness.

Work Environment:

• This role operates in a fast-paced technology distribution environment where operational accuracy and process discipline are essential. 
• Candidates must be comfortable managing multiple orders while maintaining strict verification standards.