Customer Experience Associate
Trax Apparel Global Limited - Hybrid / Remote
Job Summary
- The Customer Experience Associate is responsible for delivering exceptional customer service by managing customer inquiries, resolving complaints, processing orders, and ensuring a positive customer journey from initial contact to post-service follow-up.
Key Responsibilities
- Respond promptly and professionally to customer inquiries across phone, email, WhatsApp, and social media.
- Process customer orders, bookings, and service requests accurately.
- Follow up on quotations, orders, payments, and deliveries to ensure customer satisfaction.
- Resolve customer complaints efficiently and escalate complex issues where necessary.
- Maintain accurate customer records and update the CRM or relevant databases.
- Coordinate with Sales, Operations, Production, and Logistics to ensure seamless service delivery.
- Conduct post-service follow-ups and gather customer feedback.
- Support customer retention initiatives and identify opportunities to improve the customer experience.
- Prepare periodic customer service reports and performance updates.
- Perform other duties assigned by Management.
Qualifications & Experience
- Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, or a related field.
- 1 – 2 years' experience in customer service, customer relations, or a similar role.
- Proficiency in Microsoft Office, Google Workspace, and CRM systems is an added advantage.
Key Competencies:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Problem-solving and conflict resolution skills.
- Attention to detail and accuracy.
- Time management and ability to multitask.
- Professionalism, empathy, and patience.
- Ability to work under pressure and in a fast-paced environment.
Salary
N200,000 / month.
Application Closing Date
28th July, 2026.
Method of Application
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the job title as the subject of the email.
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Vacancy posted 3 days ago
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