Front Desk Officer

Job Description

• We are recruiting experienced professionals who are passionate about excellence, technology, quality, customer experience and building efficient healthcare systems from the ground up.
• The Front Desk Officer will serve as the first point of contact for patients, corporate clients, healthcare professionals and visitors, ensuring a professional, efficient and patient-centred experience.

Key responsibilities include

• Welcome patients and visitors professionally and courteously.
• Register patients and verify relevant demographic and service information.
• Schedule appointments and coordinate patient flow.
• Receive telephone calls, WhatsApp enquiries and other customer communications through approved channels.
• Provide accurate information about available laboratory services, procedures, turnaround times and payment processes within authorised scope.
• Generate or confirm test requests and ensure correct patient information is captured.
• Use the LIMS for patient registration and other front-desk workflows where applicable.
• Coordinate with phlebotomy, laboratory, accounts and other departments to facilitate smooth patient movement.
• Manage queues and communicate expected waiting times professionally.
• Receive and resolve routine patient enquiries and complaints, escalating complex issues appropriately.
• Maintain confidentiality of patient information.
• Coordinate collection or communication of approved reports according to facility procedures.
• Support corporate/HMO patient documentation and verification.
• Maintain accurate front-desk records.
• Ensure the reception area remains professional, organised and welcoming.
• Support payment and billing processes in coordination with the Cashier/Accounts team.
• Follow customer service standards and facility SOPs.

Qualifications

• Bachelor's Degree particularly in Health Information Management or a related discipline.
• 2–5 years' experience as a Front Desk Officer, preferably in a clinic, medical laboratory or hospital.
• Training and certification inCustomer Serviceis an advantage.
• Demonstrable customer-service experience is an advantage.
• Experience using LIMS/HIMS is an advantage.
• Healthcare front-office experience is strongly preferred.

Skills Set:

• Excellent customer-service skills.
• Strong communication and interpersonal skills.
• Professional telephone and reception etiquette.
• Ability to communicate effectively with patients from diverse backgrounds.
• Strong computer literacy.
• Ability to use LIMS/HIMS is an advantage.
• Good data-entry skills.
• Strong attention to detail.
• Ability to multitask in a busy healthcare environment.
• Good complaint-handling and conflict-resolution skills.
• Ability to maintain patient confidentiality.
• Professional appearance and conduct.
• Strong teamwork and coordination skills.

Benefits

• Salary: N150,000 monthly.
• HMO and Pension applicable.

Application Closing Date
9th September, 2026.

How to Apply
Interested and qualified candidates should their applications to: using "Front Desk Officer - PH" as the subject of the mail.

Application Instructions
Candidates should:

• Send a cover letter in the body of the email.
• Clearly state their full name and WhatsApp number.
• Attach their CV as a PDF document.
• Use the relevant job title + PH.

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