WhatsApp Private Domain Sales & After-Sales Specialist
Full-time
VMAX Tea & Coffee Ltd
Job title : WhatsApp Private Domain Sales & After-Sales Specialist
Job Location : Lagos Deadline : July 25, 2026 Quick Recommended LinksJob Summary
We are hiring a WhatsApp Private Domain Sales & After-sales Specialist in Lagos to manage customer leads, convert WhatsApp enquiries into orders, support repeat purchases, handle after-sales issues, and ensure customer problems are closed within the required service timeline.
Key Responsibilities
- Segment WhatsApp customer leads and follow up based on purchase intent and customer status.
- Convert enquiries into orders through timely, professional, and persuasive communication.
- Support customer retention, repeat purchase, and product recommendation.
- Handle order follow-up, delivery questions, complaints, rejection issues, and after-sales cases.
- Ensure unresolved after-sales issues are escalated and closed within 48 hours.
- Track customer communication, order status, complaints, refund or rejection reasons, and GMV contribution.
- Follow data privacy and customer information handling requirements.
Requirements
- Experience in WhatsApp sales, customer service, telesales, social commerce, e-commerce, or after-sales support.
- Strong written communication skills and customer persuasion ability.
- Patient, responsive, and able to manage high-volume messages.
- Good problem-solving skills and ownership of customer issues.
- Familiar with CRM tools, spreadsheets, or customer tracking systems.
Daily KPIs
- New followers or added contacts.
- Customer consultations handled.
- Orders, GMV, and repeat purchase data.
- Rejection rate and complaint rate.
- After-sales cases not closed within 48 hours.
Vacancy posted 12 days ago
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