Administrative & Student Support Officer

Job Summary

• The Administrative & Student Support Officer will provide administrative and operational support to the Institute while serving as theliaison between prospective students, enrolled students, faculty, and Head Office.
• The successful candidate will manage student communications across multiple platforms, coordinate administrative processes, support programme delivery, and ensure a seamless student experience from enquiry through course completion.

Key Responsibilities

• Serve as apoint of contact for prospective and enrolled students across all communication channels.
• Respond promptly and professionally to enquiries received via Instagram, Facebook, LinkedIn, WhatsApp, email, website chat, and other digital platforms.
• Guide prospective students through the admissions and enrolment process by providing accurate and timely information.
• Maintain regular communication with enrolled students regarding classes, schedules, assessments, examinations, and institute announcements.
• Coordinate communication between Head Office, faculty, facilitators, and students to ensure seamless programme delivery.
• Maintain accurate student records, enrolment data, attendance registers, and administrative documentation.
• Coordinate class schedules, learning materials, training logistics, and programme administration.
• Support the planning and execution of training sessions, workshops, examinations, graduation ceremonies, and other institute activities.
• Monitor and follow up on student enquiries, registrations, documentation, and outstanding administrative requirements.
• Support the implementation of operational processes and ensure compliance with the Institute's policies and procedures.
• Prepare reports, correspondence, presentations, certificates, and other administrative documents as required.
• Escalate student concerns and operational issues to the appropriate personnel for timely resolution.
• Provide general administrative support and perform other duties assigned by Management.

Requirements

• Bachelor's Degree in Business Administration, Office Administration, Education, Management, Mass Communication, or a related discipline.
• Minimum of 2 years' experience in an administrative, student support, customer service, or operations role.
• Excellent written and verbal communication skills,strong customer service, interpersonal, and relationship management skills.
• Experience managing enquiries across social media platforms, WhatsApp Business, email, and other digital communication channels.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Strong organizational, planning, and multitasking abilities with excellent attention to detail.
• Ability to maintain accurate records and manage multiple priorities in a fast-paced environment.
• Professional, proactive, and able to maintain confidentiality at all times.
• Experience working in an educational institution, training institute, or professional services environment will be an added advantage.

Salary
N200,000 - N250,000 Monthly.

Application Closing Date
13th July, 2026.

How to Apply
Interested and qualified candidates should forward their CV and portfolio to: View email address on hotnigerianjobs.com using "Administrative & Student Support Officer – Abuja" as the subject of the email.

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