Technical Supervisor

Job title : Technical Supervisor

Job Summary

• We are seeking a skilled and proactive Technical Supervisor to oversee our technical team and handle the maintenance and repair of various home appliances.
• The ideal candidate will combine technical expertise with strong leadership abilities and excellent administrative skills to ensure high-quality service and customer satisfaction.

Key Responsibilities

• Oversee and supervise the daily activities of the technical and repair team.
• Diagnose, maintain, and repair various home appliances, specifically Air Conditioners (ACs), Fans, TVs, and other household electronics.
• Ensure all repairs meet company quality standards and are completed within designated timelines.
• Manage customer inquiries regarding technical issues and provide professional solutions.
• Utilize computer systems to log repair data, track inventory, and generate technical reports.

Requirements & Qualifications

• Technical Expertise: Proven hands-on experience in repairing ACs, Fans, TVs, and general home appliances.
• Proximity: Must reside close to the office location (proximity is highly prioritized) .
• Leadership: Strong leadership, troubleshooting, and time-management skills.

• The "3 Cs" Mastery:

  • Communication: Exceptional verbal and written communication skills for team coordination and reporting.
  • Computer Skills: Proficiency in basic computer applications for data entry, reporting, and operational tracking.
  • Customer Relationship: Strong interpersonal skills to manage client interactions, address complaints, and build trust.