Clinical Psychologist

Responsibilities
Clinical Leadership & Service Delivery:

• Provide psychological assessments, counselling, and therapeutic interventions to clients (virtual and in-person).
• Develop, review, and improve evidence-based clinical programs and treatment protocols.
• Monitor clinical service quality and ensure adherence to professional and ethical standards.
• Support counsellors through training, supervision coordination, and clinical guidance.
• Conduct client assessments and make appropriate referrals when required.
• Maintain accurate clinical records, case notes, and documentation.

Team Management & Operations:

• Support the day-to-day management of the Wellness Service and Call Centre.
• Assist with staff scheduling, workforce planning, and service coverage.
• Monitor service performance, response times, and client satisfaction.
• Address client concerns and ensure timely resolution of issues.
• Contribute to the development and improvement of operational processes and procedures.
• Provide leadership and support to team members to ensure high-quality service delivery.

Quality Assurance & Training:

• Monitor service quality and identify opportunities for improvement.
• Provide feedback and coaching to staff to improve performance.
• Support the development and implementation of Standard Operating Procedures (SOPs).
• Coordinate onboarding and training programs for new and existing staff.
• Maintain records of training activities, attendance, and outcomes.

Service Development & Growth:

• Collaborate with management to design and launch new wellness programs and services.
• Evaluate existing services and recommend improvements.
• Support business development activities, including proposals, presentations, and client engagement.
• Identify opportunities to expand wellness services to new clients and markets.
• Use client and stakeholder feedback to enhance service quality and effectiveness.

Qualifications & Experience

• Master's Degree in Clinical Psychology.
• Current professional registration/licensure where applicable.
• Minimum of 5 years' experience in clinical practice, counselling, mental health, or wellness services.
• Demonstrated experience developing treatment plans and delivering evidence-based interventions.

Desirable:

• Experience supervising, mentoring, or managing staff.
• Experience within an Employee Assistance Programme (EAP), wellness service, healthcare organization, or call centre environment.
• Experience designing or managing mental health programs and services.

Skills & Competencies:

• Strong clinical assessment and therapeutic skills.
• Leadership and people management ability.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Ability to balance clinical responsibilities with operational oversight.
• Interest in service development, innovation, and business growth.
• Ability to manage sensitive situations professionally and confidentially.

Application Closing Date
30th September, 2026.

How to Apply
Interested and qualified candidates should send their CV to:  using the job title as the subject of the email.

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