Practice & Quality Assurance Coordinator (REACH) at EHA Clinics

Department: REACH

Reports to: Practice and Quality Assurance  Manager

Mission Objective

• The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities.  
• The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients. S/he is responsible for the supervision of all employed support staff.
• S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement.
• S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

Duties and Responsibilities

Purpose:

• Develop medical policies and procedures and monitor adherence. Assess trends in the health care needs of clients in order to effectively develop new and existing medical services. Contribute to the operation and running of any research projects by providing clinical advice.
• Review medical KPIs and OKRs regularly. Provide ongoing advice and consultation to clinical staff.
• Organise and assign duties and tasks to clinical team members. Evaluate team activities, needs, and problems on a daily or as-needed basis. Oversee staff schedules for productivity and adequate staffing levels.
• Evaluate performance of clinical team members and conduct performance evaluations. Supervise and coordinate the delivery of patient care and onboarding of new staff. Conduct face-to-face medical consultations and provide clinical support remotely.            

Engagement:

• Conduct periodic staff meetings with clinical team members. Effectively present data and information to the Management team Resolve complaints in a diplomatic and timely manner. Identify and recommend solutions to team and office issues.
• Coordinate and assist in the delivery of healthcare with all members of the health team. Provide clinical input for new business development opportunities.

Delivery:

• Evaluate the quality and appropriateness of medical care and documentation. Regularly review medical KPIs and OKRs for quality assurance.

Targeted Specialized Knowledge

• Degree in Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC.
• Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Remuneration

N490,000 monthly gross.  

Benefits:

• Health Coverage Benefit  
• Performance Bonus
• 13th Month
• Annual Skills Assessment.

Application Closing Date

Not Specified.