Delivery Officer

Key Responsibilities

• Pick up prepared food orders from the restaurant and deliver them accurately and on time to customers.
• Verify orders before departure to ensure correctness, proper packaging, and completeness.
• Maintain food safety and quality during transportation, ensuring meals arrive fresh and in good condition.
• Use GPS/navigation tools to plan efficient delivery routes and meet delivery timelines.
• Interact with customers professionally during delivery, confirm orders, and collect payments where required.
• Process cash, POS and transfer payments accurately and reconcile daily delivery collections.
• Report delivery issues such as wrong addresses, customer unavailability, or payment challenges to management promptly.
• Ensure the delivery vehicle/bike is properly maintained, clean, and fueled for daily operations.
• Follow all road safety, traffic regulations, and company safety standards while on the road.
• Maintain accurate records of deliveries made, payments collected, mileage, and other assigned logs.
• Provide feedback on customer comments, delivery delays, and areas for service improvement.
• Support restaurant operations during peak periods when not on delivery.

• Secondary school certificate or equivalent qualification.
• Valid driver’s license and clean driving record.
• Previous experience as a Delivery Officer, Rider, Driver, or similar role is an advantage.
• Knowledge of Lagos and surrounding areas / routes is required.
• Experience with food delivery, logistics, or courier services is preferred.
• Basic knowledge of vehicle/bike maintenance and road safety.