Quality Assurance and Quality Control Officer
Ngcom Network Solutions
Responsibilities
- Develop, implement, and monitor quality assurance and quality control procedures across operational activities.
- Conduct quality inspections of fiber installations, network infrastructure, and customer premises equipment to ensure compliance with company standards.
- Perform routine quality audits on engineering projects, customer installations, and maintenance works.
- Verify that completed installations comply with approved engineering designs, technical specifications, and safety requirements.
- Monitor compliance with Standard Operating Procedures (SOPs), work instructions, and quality management policies.
- Investigate quality issues, identify root causes, and recommend corrective and preventive actions.
- Conduct post-installation quality assessments to ensure service reliability and customer satisfaction.
- Prepare quality inspection reports, audit findings, and recommendations for management.
- Monitor service delivery performance and identify opportunities for process improvement.
- Work closely with Engineering, Projects, GNOC, Customer Support, Sales, and Procurement to improve operational quality.
- Ensure proper documentation and record-keeping of quality inspections, audits, and corrective actions.
- Track recurring faults, installation defects, and customer complaints, and recommend preventive measures.
- Monitor contractor and vendor compliance with company quality standards during project execution.
- Assist in developing and updating quality management policies, procedures, and checklists.
- Conduct quality awareness sessions and support training initiatives for operational teams.
- Ensure compliance with Health, Safety, and Environment (HSE) requirements during inspections and audits.
- Participate in acceptance testing of newly deployed network infrastructure before commissioning.
- Support internal and external quality audits and regulatory inspections.
- Monitor Key Performance Indicators (KPIs) related to quality and prepare periodic performance reports.
- Perform any other quality assurance or operational improvement duties assigned by management.
Application Closing Date
23rd July, 2026.
How to Apply
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the job title as the subject of the mail.
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Vacancy posted 6 hours ago
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