Phone Business Manager - East Zone

About the role

• The Phone Business Manager – East Zone is a senior sales professional who takes full strategic and tactical accountability for Sun King's B2C PayGo Phone business across the East Zone. Reporting to the Country Business Manager, the role manages the zonal phone team; including Area Phone Business Managers, to increase and convert the zone's Sun King agent network into a productive phone-selling strength, delivering zonal revenue, depth, and credit-quality targets in line with the national channel plan. 

What you would be expected to do
Strategy and Management:

• Translate the national B2C PayGo Phone strategy into a clear East Zone execution plan, setting regional and area-level targets for revenue, phones per selling agent, and market penetration.
• Manage, mentor, and manage the East Zone phone team; including Area Phone Business Managers, to deliver on zonal goals and performance KPIs.
• Drive agent recruitment, engagement, and retention across the zone to grow and maintain a high-performing base of phone-selling agents in all five regions

Agent Network Growth & Management:

• Implement programs to increase the percentage of Sun King agents in the zone diligently selling PayGo phones and to deepen phones sold per selling agent.
• Through Area Phone Business Managers, drive recruitment, onboarding, and activation of PayGo Phone sales agents, ensuring capable field coverage across all areas of the zone.
• Build strong relationships with top-performing agents and agent groups across the zone, gather field intelligence, and drive productivity.

Sales & Repayments (Collections) Performance:

• Own the end-to-end sales cycle, from agent recruitment to customer acquisition and repayment collections.
• Implement and monitor a rigorous system for tracking customer repayments. 
• Develop and enforce effective follow-up procedures (e.g., via SMS, call centers, field agents) to minimize arrears and defaults.
• Work closely with the Finance and Credit Risk teams to evaluate repayment data, identify risk patterns, and implement strategies to improve collection rates.
• Ensure the team provides excellent customer service to resolve issues that may affect repayments.

Channel Profitability & Operational Excellence:

• Deliver the profitability of the East Zone phone channel through disciplined cost management, adherence to pricing strategy, and tight inventory control at zonal and area level.
• Use data-oriented insights to identify zonal trends, risks, and opportunities; translating them into actionable regional and area plans.
• Coordinate inventory forecasting, stock allocation, and last-mile logistics to ensure product availability across all agent touchpoints in the zone.
• Ensure compliance with brand standards, sales processes, credit quality requirements (including PAR30 discipline), and financial controls across the zone's agent network.

You might be a strong candidate if you

• Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.
• 6+ years of sales experience, with at least 3 years in a regional sales management role. 
• Proven, hands-on experience in managing Pay-As-You-Go (PAYG; phones strongly preferred; solar an advantage), microfinance, or consumer goods sold on credit/installment plans.
• Deep comprehension of collections processes and credit management in a low-income customer segment.
• Have strong territorial sales experience across the East; Edo, Delta, and the South East/South South states. 
• Excellent evaluation skills with proficiency in using data to drive resolution (Excel, CRM tools).
• Demonstrated success in building and managing a dispersed field sales team, ability to influence, coach and get things done through others.
• Are skilled in planning, organising, prioritising, and seeing the big picture; build internal and external relationships well. 
• Open minded to learning, with keen focus on operational excellence, cost consciousness, and strong business acumen.
• Ability to travel extensively (up to 70%) within the country.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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