Customer Service Officer
Full-time
SwiftConsulting
- Swift Consulting** is a professional services firm specializing in Education Consulting, Human Resource Management, and Management Consulting. We connect top talent with leading organizations across industries.
- Role:* Customer Service Officer
- Location:* Ogudu, Lagos
- Job Summary:*
- Respond to customer inquiries via phone calls, emails, chats, and other communication channels.
- Provide accurate information about the company’s products, services, and solutions.
- Resolve customer complaints and concerns promptly and professionally.
- Follow up with customers to ensure issues are properly resolved.
- Escalate technical or complex issues to the appropriate team when necessary.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Build and maintain positive relationships with customers.
- Assist customers with basic product or service-related issues.
- Gather customer feedback and communicate recurring concerns to the relevant team.
- Prepare regular reports on customer inquiries, complaints, and service activities.
- Maintain a professional and customer-friendly approach at all times.
- Minimum of an HND/BSc Degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 2-3 years of experience in customer service, client support, help desk, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Good knowledge of customer service principles and practices.
- Ability to handle difficult customers professionally and patiently.
- Proficiency in Microsoft Office and digital communication tools.
- Ability to learn and explain technology products or services effectively.
- Must be organized, proactive, patient, and customer-focused.
- Ability to work independently and as part of a team.
Vacancy posted 6 days ago
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