Customer Service Associate (HIM Certified)
Full-time
Lily Hospitals Limited
Job title : Customer Service Associate (HIM Certified)
Job Location : Delta Deadline : July 17, 2026 Quick Recommended LinksJob Summary
- We are seeking a smart, proactive, and customer-focused Customer Service Associate to serve as the first point of contact for customers and clients.
- The ideal candidate will be responsible for handling inquiries, resolving complaints professionally, and ensuring excellent customer experience while supporting the smooth operation of front desk and customer service activities.
- The successful candidate must possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Welcome and attend to customers and visitors professionally
- Respond promptly to customer inquiries through physical interaction, phone calls, and digital platforms
- Resolve complaints efficiently and escalate complex issues where necessary
- Provide accurate information regarding company products and services
- Maintain proper customer records and documentation
- Handle customer feedback and ensure customer satisfaction at all times
- Support administrative and operational activities within the department
- Maintain a professional appearance and uphold the company’s customer service standards
- Build and maintain positive relationships with customers and clients
- Perform other duties as assigned by management
Requirements
- HIM (Health Information Management) Certification is mandatory
- Minimum of HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related discipline
- 1–3 years relevant customer service experience
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Good knowledge of Microsoft Office applications
- Ability to multitask and work under pressure
- Strong organizational and time management skills
- Professional appearance and positive attitude
- Ability to work independently and within a team environment
- Must reside in Warri, Delta State or its environs, as accommodation will not be provided
Skills and Competencies:
- Customer relationship management
- Effective communication skills
- Conflict resolution ability
- Attention to detail
- Teamwork and collaboration
- Professionalism and integrity.
Vacancy posted 21 days ago
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