Senior Operations Manager

Core Purpose

• To lead the day-to-day administrative, academic support, ICT, facility, and student service operations of the Institute, while integrating commercial and business development strategies to drive institutional growth, financial sustainability, and operational excellence.

Key Responsibilities & Deliverables

• Institutional Operations & Academic Readiness: Coordinate daily operational workflows, develop academic/training calendars, eliminate service bottlenecks, and ensure classrooms, labs, and workshops are fully equipped.
• Student Services & Quality Assurance: Oversee student onboarding, admissions, exam scheduling, retention tracking, and student complaint resolution.
• Facilities & ICT Management: Oversee maintenance, physical security, asset tracking, and digital infrastructure/LMS uptime across the facility.
• Business Development & Commercial Growth: Identify revenue streams through corporate training, professional certifications, and short courses; support sponsorship proposals and monitor B2B contract delivery.
• Industry & Regulatory Engagement: Build partnerships with employers, manage MoUs, support graduate job placements, and ensure compliance with TVET regulatory bodies (e.g., NBTE).
• People, Finance & Reporting: Manage operational budgets, supervise administrative/support staff, track KPIs, oversee procurement, and deliver operational performance reports to executive leadership.

Candidate Requirements

• Education: Bachelor’s Degree in Business, Management, Education, Engineering, or a related field (Master's / MBA is desirable).

Experience (Mandatory):

• 8–10 years of total experience, with at least 5+ years in a senior operational role specifically within a technology institute, TVET institution, polytechnic, technical college, or technical education environment.
• Domain Expertise: Proven track record combining institutional/educational operations with commercial business development.
• Preferred Background: Familiarity with NBTE accreditation processes, digital/ICT skills training, corporate learning environments, and professional certifications in project or operations management.

Key Competencies:

• Multidisciplinary team leadership, strategic budget management, high-level stakeholder engagement, and strong problem-solving agility.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and other relevant documents to: using the Job Title as the subject of the email.

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