Social & Behaviour Change Communication Officer (SBCCO)

Job title : Social & Behaviour Change Communication Officer (SBCCO)

Overall Responsibilities
Community Mobilization:

• Plan and execute community entry activities (mapping, identification of key influencers/targets, engagements).
• Stakeholder mapping (identify influencers, partners, and antagonists), develop/implement an engagement plan for effective stakeholder relationship and support.
• Develop a database of contacts. This will include local leaders (Govt, non-government, religious, community, etc.) relevant to MSI Nigeria’s work.
• Develop and implement mobilization plans, identifying whom to target, when, why, where, and how.
• Establish and maintain relationships with all key stakeholders, the media, and other partners that impact the work of MSI Nigeria.

Lead CBO Management:

• Identify Community Based Organizations (CBOs), relevant bodies, and partners for demand generation in the community.
• Develop and implement a robust capacity building plan for CBOs, town announcers, Ward Development Associations (WDA), Ward Development Committees (WDC), and Youth Champions (YC).
• Lead the implementation of a robust communication strategy for effective sensitization and stigma reduction in the communities through effective stakeholder engagement.
• Ensure the full implementation of MSI Nigeria’s community engagement strategy across channels of operation.
• Lead the demand creation, generation, marketing, and clients' uptake of relevant MSI Nigeria products and services.
• Guided by the channel SUMO, and MSI Nigeria’s demand generation strategy, conduct mobilization activities with target groups that will result in footfalls and uptake of MSI Nigeria’s services.
• Prepare and design monthly activity plans as relevant to state, regional, and national activities.
• Meeting and collaboration with key government stakeholders at local and state levels - reproductive health coordinators, officers in charge at PHCs, HODs for Health, etc.
• Advocacy meetings and engagement with key groups - Stakeholder engagement, traditional and religious leaders, youth and women's group engagement, use of town criers, door-to-door,
• Develop and implement clear plans for adolescent engagement, demand generation, and stigma reduction.
• Identify hot spots and strategies for engagement to increase PAC.
• Ensure that all channel / cost center targets are achieved.

Lead Demand Creation and Marketing:

• Articulate a clear demand generation (DG) strategy specific for channels of operation.
• Conduct a clear on-going analysis of the market, by segment, location, accessibility to promote products on the project.
• Ensure complete referral and service uptake at the facility level.
• Ensure effective mobilization of clients to service providers.
• Implement innovative methods for effective contact center marketing.
• Responsible for achieving target numbers of service uptake on the projects.

Advocacy and External Engagement:

• Periodic sensitization with Police at divisional and local level on SRH with support from the Regional Manager and Regional Marketing and Communications Advisor.
• Engagement with Traditional and Religious leaders to create an enabling environment for programme implementation.
• Engagement with media for positive insight on a project with support from the Regional Manager.
• Engage with the State Ministry of Health, and relevant line ministries and attend TWG meetings with support from the Regional Manager.
• Identify with opportunities for a partnership to enhance the visibility of MSI Nigeria.

M&E:

• Ensure data quality check and timely reporting.
• Ensure data spot check and validation.
• Ensure effective referral tracking.
• Track in reaches and service uptake at the facility level
• Track referrals to the contact center.
• Ensure prompt submission of a monthly and quarterly report, More Together stories, and success stories from activities including high-quality photographs.

Required Qualifications

• First Degree in any discipline.
• Minimum of 3 years post-NYSC experience in strategic communications.
• Effective Communication and management skill is an added advantage.
• Experience in CSO management and effective planning and engagement.
• Demonstrate great advocacy skills and community engagement.
• Knowledge of donor contract requirements for budgeting and reporting.
• Ability to establish and maintain contacts with senior-level government officials.
• Remote work and remote teams’ management experience.
• Ability to communicate effectively (both written and orally) across levels.
• Cross-functional team player.
• Effective communication and management skill is an added advantage.
• Strategic thinker, excellent analytical and effective communication skills.
• Excellent leadership and management aptitude in leading diverse teams remotely.
• Pro-choice.
• Flexibility to operate in a changing environment and strong change management skills.
• High decision and initiation skills.