HR / Operations Supervisor

Job title : HR / Operations Supervisor

Job Purpose

• The HR & Operations Supervisor will oversee the human resource and administrative functions of the clinic while ensuring smooth coordination and efficient workflow across all operational units.
• The role is responsible for managing recruitment, employee relations, staff performance, policy implementation, and operational procedures to maintain high service quality and excellent patient experience.
• The ideal candidate must possess strong leadership, organizational, and people management skills with a minimum of 4–5 years of experience in Human Resources and operations management within a healthcare, chiropractic, wellness, or similar clinical environment.

Duties and Responsibilities

• Oversee the day-to-day HR and administrative operations of the clinic to ensure smooth and efficient workflow across all departments.
• Lead recruitment, onboarding, orientation, and employee exit processes in line with organizational policies.
• Develop, implement, and enforce HR policies, procedures, and standard operating procedures.
• Manage employee records, attendance, leave administration, and other HR documentation while ensuring confidentiality.
• Coordinate staff performance appraisals, probation reviews, and performance improvement initiatives.
• Identify staff training and development needs and coordinate learning programs to improve employee performance.
• Provide leadership, guidance, coaching, and support to employees to promote a productive and positive work environment.
• Handle employee relations, disciplinary matters, conflict resolution, and grievance management professionally.
• Communicate organisational updates, expectations, and management directives effectively to all staff.
• Prepare and submit routine HR, administrative, and operational reports to management.
• Supervise front desk and administrative operations to ensure excellent patient service and customer satisfaction.
• Ensure proper documentation, filing systems, and accurate record management are maintained.
• Monitor compliance with clinic policies, labour regulations, health and safety standards, and workplace procedures.
• Supervise financial documentation and administrative reports prepared by the Account Officer/Accountant before submission to management.
• Monitor the proper use, maintenance, and accountability of clinic resources, equipment, and operational materials.
• Ensure effective inventory management and proper handling of clinic supplies.
• Oversee cleanliness, sanitation, maintenance activities, and facility upkeep to maintain a safe and professional clinic environment.
• Support management in driving employee engagement, productivity, and continuous improvement across the clinic.

Qualifications and Requirements

• Minimum of Bachelor’s degree in human resource management, Business Administration, Healthcare Administration, Management, Industrial Relations, Public Administration, or any related field.
• Minimum of 4–5 years of experience in Human Resources and administrative/operations management, preferably within a clinic, healthcare facility, hospital, chiropractic, physiotherapy, wellness Centre, or med spa environment.
• Professional HR certification (CIPM, SHRM, HRCI, or equivalent) is an added advantage.
• Strong leadership, people management, and team supervision skills.
• Sound knowledge of HR policies, Nigerian labour laws, and performance management practices.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Experience managing recruitment, employee relations, staff coordination, and administrative operations.
• Proficiency in Microsoft Office tools and HR/administrative reporting systems.
• Strong attention to detail, professionalism, integrity, and the ability to maintain confidentiality.
• Positive attitude, sound judgment, and the ability to manage workplace challenges effectively.

Working Conditions:

• Responsibilities and job descriptions may be refined with changing business needs.