Customer Experience & Support Officer

Job title : Customer Experience & Support Officer

Role Summary

• Provide customer support, resolve service issues, document complaints, coordinate escalations, and help maintain a reliable and positive customer experience across ATRAS operations.

Minimum Requirements

• Diploma/ND or equivalent in Customer Service, Business Administration, Communications, Management, or a related field.
• Minimum of 5 years' relevant experience in customer service, support, service operations, or a related role.
• Excellent communication, listening, problem-solving, and conflict-resolution skills.
• Comfortable working with digital customer records and reporting systems.

Other Requirements:

• All applicants must be at least 18 years of age.
• All applicants must be ready and available to work in Adamawa State, Nigeria.
• All positions are full-time employment positions. Part-time or contract engagement may be considered on a case-by-case basis, subject to operational requirements and management approval.
• Applicants must provide accurate information and verifiable academic, professional, and employment records. Misrepresentation may lead to disqualification or termination of engagement.
• Applicants should demonstrate integrity, professionalism, reliability, teamwork, willingness to learn, and commitment to service delivery.
• Unless a role-specific requirement states otherwise, the minimum educational qualification for non-state-level positions is a Diploma/ND or equivalent relevant qualification.
• Applicants must possess the applicable current credentials (professional licences, registrations, or certifications) required to lawfully perform the role.

Employment Terms

• This postion is intended as full-time employment 
• Part-time or contract-based engagement may be considered on a case-by-case basis where the role, operational need, and candidate profile justify such an arrangement.
• Successful candidates may be required to work across assigned operational locations within Adamawa State and to participate in field activities where applicable.
• Working hours, reporting lines, compensation, benefits, probation, leave, and other employment conditions will be communicated to shortlisted candidates during the selection and offer process.