Operations Manager

Job Responsibilities

• An Operations Manager is responsible for planning, coordinating, and overseeing the day-to-day operations of an organization to ensure efficiency, productivity, profitability, and excellent service delivery.

Key Responsibilities
Oversee Daily Operations:

• Manage the organization's daily activities to ensure smooth and efficient operations.
• Ensure operational objectives are achieved within set timelines.

Develop and Improve Processes:

• Review existing operational processes and identify opportunities for improvement.
• Implement policies, procedures, and best practices to increase efficiency.

Team Leadership:

• Supervise, mentor, and evaluate employees across departments.
• Conduct performance reviews and provide coaching and training where necessary.
• Foster a positive and productive work environment.

Strategic Planning:

• Assist in developing operational strategies that align with the company's goals.
• Monitor the implementation of strategic initiatives.

Budget and Cost Management:

• Prepare and manage departmental budgets.
• Monitor operational expenses and identify cost-saving opportunities.
• Ensure efficient utilization of company resources.

Project Management:

• Coordinate and oversee operational projects from planning to completion.
• Ensure projects are delivered on time, within scope, and within budget.

Performance Monitoring:

• Establish and monitor Key Performance Indicators (KPIs).
• Analyze operational data and prepare reports for senior management.
• Recommend corrective actions based on performance analysis.

Customer Service Oversight:

• Ensure customers receive exceptional service.
• Resolve escalated customer complaints and implement service improvements.

Compliance and Risk Management:

• Ensure compliance with company policies, industry regulations, and legal requirements.
• Identify operational risks and implement mitigation strategies.

Inventory and Asset Management:

• Oversee procurement, inventory levels, and company assets.
• Ensure proper maintenance and accountability of operational equipment.

Vendor and Stakeholder Management:

• Build and maintain relationships with suppliers, contractors, and business partners.
• Negotiate contracts and monitor vendor performance.

Cross-Department Coordination:

• Collaborate with HR, Finance, Sales, Marketing, Procurement, and Technical teams.
• Ensure seamless communication and workflow across departments.

Quality Assurance:

• Monitor service quality and operational standards.
• Implement continuous improvement initiatives.

Reporting:

• Prepare weekly, monthly, and quarterly operational reports.
• Present performance updates and recommendations to senior management.

Resource Planning:

• Ensure adequate staffing, equipment, and materials are available to support operations.
• Optimize resource allocation for maximum productivity.

Key Performance Indicators (KPIs)
An Operations Manager may be evaluated on:

• Operational efficiency
• Project completion rate
• Budget adherence
• Cost reduction achieved
• Employee productivity
• Customer satisfaction score
• Service delivery turnaround time
• Process improvement initiatives implemented
• Staff retention and engagement
• Compliance and audit performance
• Revenue growth through operational improvements

Educational Requirements

• Bachelor's Degree in Business Administration, Operations Management, Management, Engineering, or a related field.
• A Master's Degree (MBA) is an advantage.
• Professional certifications such as PMP, PRINCE2, Lean Six Sigma, orAPICS/ASCM

Required Skills:

• Leadership and team management
• Strategic planning
• Budgeting and financial management
• Process improvement
• Project management
• Problem-solving and decision-making
• Analytical and reporting skills
• Negotiation and stakeholder management
• Time management
• Communication and interpersonal skills
• Microsoft Office Suite (especially Excel and PowerPoint)
• ERP, CRM, or project management software.

Salary
N250,000 - N300,000 monthly.

Application Closing Date
25th August, 2026.

How to Apply
Interested and qualified candidates should:

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