Customer Service Representative

Job Description

• We are seeking an experienced and highly motivated Customer Service Representative to join our team.
• As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.

Responsibilities

• Manage incoming customer inquiries via phone, email, and social media channels.
• Provide product and service information to customers.
• Respond to customer complaints and resolve issues in a timely and effective manner.
• Process customer orders.
• Collaborate with other teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate department.

Requirements

• Candidate must possess at least a Bachelor’s Degree in a related field.
• Minimum of 2 years of experience in a similar role.
• Flexible to work shifts, including days, nights, weekends, and holidays.
• Must reside in Benin City, specifically around Sapele Road or GRA and environs.
• Excellent communication and interpersonal skills.
• Capacity to work under pressure.
• Strong problem-solving and analytical skills.
• Proficiency in multitasking and prioritizing in a fast-paced environment.
• Proficiency in Google Docs (especially spreadsheets) and CRM software.
• Experience in a customer-focused environment.
• Ability to work independently and in a team setting.

Salary
N120,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: [email protected] using the Job Title as the subject of the email.

Note:

• Only applications sent directly to [email protected] will be reviewed.
• We encourage you to apply early, as applications will be considered on a first-come, first-served basis.
• If you do not reside in Benin City, specifically around Sapele Road or GRA and environs, do not apply.
• If you’re a motivated, customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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