Graduate Trainee Relationship Officers

Job Summary

• We are seeking ambitious, intelligent, and customer-focused graduates to join our team as Graduate Trainee Relationship Officers.
• The successful candidates will undergo structured training and gain practical experience in customer relationship management, account acquisition, sales, business development, and financial product promotion.
• The role is suitable for graduates who are passionate about building relationships, achieving sales targets, and developing a career in banking and financial services.

Key Responsibilities

• Develop and maintain strong relationships with existing and prospective customers.
• Identify and pursue opportunities to acquire new customers and grow the customer base.
• Promote and sell the bank's products and services, including savings/current accounts, loans, cards, digital banking solutions, and other financial products.
• Conduct market and customer visits to identify business opportunities.
• Generate leads through referrals, networking, direct marketing, and other approved channels.
• Understand customers' financial needs and recommend appropriate products and solutions.
• Support customer onboarding and ensure proper completion of account-opening documentation.
• Follow up with prospective customers to convert leads into active customers.
• Maintain regular contact with assigned customers and provide excellent customer service.
• Assist customers with enquiries and escalate complex issues to the appropriate team.
• Monitor customer accounts and identify opportunities for cross-selling and up-selling.
• Meet assigned individual and team sales, acquisition, and revenue targets.
• Maintain accurate records of customer interactions, prospects, sales activities, and follow-ups.
• Comply with all applicable banking policies, regulatory requirements, KYC procedures, and internal controls.
• Participate actively in training programmes, coaching sessions, team meetings, and performance reviews.
• Prepare and submit periodic sales and customer activity reports.
• Perform other duties as assigned by the Relationship Manager or Branch Manager.

Training Areas
As part of the graduate trainee programme, candidates may receive training in:

• Retail and Personal Banking
• Customer Relationship Management
• Sales and Business Development
• Financial Products and Services
• Account Opening and Customer Onboarding
• KYC and Regulatory Compliance
• Digital Banking Solutions
• Credit and Loan Products
• Prospecting and Lead Generation
• Professional Communication and Negotiation
• Banking Operations and Risk Management

Requirements

• Candidates should possess a Bachelor's Degree or HND from a recognized institution.
• A minimum of Second Class Lower / Lower Credit or equivalent may be required.
• NYSC completion or exemption
• 0–2 years of relevant experience; fresh graduates are encouraged to apply.
• Strong interest in banking, sales, customer relationship management, and business development.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Good numerical and analytical skills.
• Ability to work independently and as part of a team.
• Target-driven, proactive, confident, and result-oriented.
• Good presentation, negotiation, and persuasion skills.
• Basic knowledge of Microsoft Office and digital tools.
• Willingness to work in a field-based or branch environment and engage with customers when required.

Application Closing Date
31st December, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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