Team Lead, Collections
Full-time
Renmoney
Job title : Team Lead, Collections
Job Location : Lagos Deadline : August 17, 2026 Quick Recommended LinksJob Description
- The leadership, management, and control of collections on all overdue and delinquent accounts on a month-to-month basis to ensure 100% achievement of agreed benchmark on collections.
- To maximize the collections rate in a prudent, cost-effective manner to ensure efficiency and effectiveness of collections.
- Ensure achievement of monthly telephone collections targets through guidance and coaching of the telephone collectors.
- Conduct monthly performance appraisal sessions with direct reports in line with stipulated career and performance management policies and procedures.
- To assist with escalations and customer service gaps where necessary.
Requirements
- Required: Minimum of 3 years of experience in collections, with advanced knowledge of collections procedures and best practices.
- Preferred: Call center experience an advantage.
Benefits
- You’ll receive competitive compensation and work with amazing people.
- You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Vacancy posted 13 days ago
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