Operations Manager

Job title : Operations Manager

Job Summary

• We are looking for an experienced, commercially driven, and highly organized Operations Manager to oversee the day-to-day operations of the business while driving sales performance, operational efficiency, inventory management, and customer satisfaction.
• The ideal candidate must have proven experience within the electronics industry, with a strong understanding of retail operations, inventory control, sales management, customer service, and team leadership.
• The successful candidate will be responsible for ensuring smooth business operations, maximizing sales opportunities, improving operational processes, and leading a high-performing team.
• This role requires someone who is hands-on, results-oriented, commercially minded, and capable of managing multiple operational functions simultaneously while delivering measurable business growth.

Key Responsibilities
Operations Management:

• Oversee the daily operations of the business to ensure efficiency and productivity.
• Develop and implement operational procedures and best practices.
• Monitor operational performance and recommend continuous improvements.
• Ensure smooth coordination across sales, inventory, logistics, and customer service functions.
• Prepare operational reports and provide recommendations to management.

Sales Management:

• Drive revenue growth by achieving monthly and annual sales targets.
• Develop and implement sales strategies to increase customer acquisition and retention.
• Monitor sales performance and identify improvement opportunities.
• Support the sales team in closing high-value customer transactions.
• Analyze sales trends and recommend strategies for business expansion.
• Build relationships with corporate clients, distributors, and repeat customers.

Inventory & Stock Management:

• Supervise inventory planning and stock control activities.
• Ensure accurate stock records and inventory reconciliation.
• Monitor stock levels to prevent shortages and overstocking.
• Coordinate procurement and replenishment of electronic products.
• Minimize inventory losses through effective stock management procedures.

Team Leadership:

• Supervise, coach, and motivate staff to achieve business objectives.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure employees comply with company policies and operational procedures.
• Identify staff training and development needs.

Customer Service:

• Ensure excellent customer experience across all customer touchpoints.
• Resolve customer complaints promptly and professionally.
• Build long-term customer relationships that encourage repeat business.
• Monitor customer satisfaction and implement service improvement initiatives.

Business Development:

• Identify new business opportunities and strategic partnerships.
• Develop initiatives to increase market share and profitability.
• Monitor competitor activities and market trends within the electronics industry.
• Recommend innovative approaches to improve business performance.

Financial & Administrative Responsibilities:

• Monitor operational expenses and ensure cost-effective resource utilization.
• Support budgeting and financial planning activities.
• Prepare weekly and monthly operational reports.
• Monitor profitability across product categories.
• Ensure compliance with company policies and operational standards.

Key Performance Indicators (KPIs)

• Monthly and annual sales target achievement.
• Revenue growth.
• Inventory accuracy and stock turnover.
• Customer satisfaction and retention.
• Operational efficiency improvements.
• Reduction in stock losses and operational costs.
• Team productivity and performance.
• New customer acquisition.
• Repeat customer rate.
• Business profitability.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Management, Electrical/Electronics Engineering, or a related discipline.
• 5–8 years' experience in operations management, preferably within the electronics, consumer electronics, or retail industry.
• Demonstrated experience managing sales teams and operational activities.
• Strong understanding of inventory management and stock control processes.
• Proven experience achieving sales and revenue targets.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience using inventory management systems, POS software, or ERP systems is an advantage.

Key Skills:

• Operations Management
• Electronics Industry Knowledge
• Sales Strategy & Execution
• Business Development
• Retail Operations
• Inventory & Stock Management
• Team Leadership & Supervision
• Customer Relationship Management
• Performance Management
• Financial & Operational Reporting
• Strategic Planning
• Process Improvement
• Vendor & Supplier Management
• Negotiation & Closing
• Data Analysis & Decision Making
• Microsoft Office Suite
• Problem Solving
• Time Management
• Communication & Interpersonal Skills.

Ideal Candidate Profile
The ideal candidate should be:

• Highly experienced in electronics retail or distribution.
• Commercially minded with strong sales instincts.
• A proactive leader capable of managing people and processes.
• Results-driven with a strong focus on revenue growth.
• Skilled at balancing operational efficiency with customer satisfaction.
• Highly organized and detail-oriented.
• Capable of making sound business decisions under pressure.
• Professional, accountable, and performance-focused.
• Passionate about electronics, technology, and business growth.