Operations Manager

Job title : Operations Manager

Job Summary

• We are seeking a highly organized and proactive Operations Manager to oversee the day-to-day activities of our organization.
• The ideal candidate will be responsible for ensuring operational efficiency, managing staff performance, implementing company policies, and driving business growth through effective planning and coordination.

Key Responsibilities
Operations Management:

• Oversee daily business operations and ensure smooth workflow across departments.
• Develop and implement operational policies, procedures, and best practices.
• Monitor operational performance and recommend improvements where necessary.
• Ensure company resources are utilized efficiently and effectively.

Team Leadership:

• Supervise, motivate, and support employees to achieve organizational goals.
• Conduct performance evaluations and provide coaching and development opportunities.
• Coordinate staff schedules and ensure adequate workforce coverage.
• Promote a positive and productive work environment.

Business Development & Strategy:

• Assist in developing and executing operational strategies to improve productivity and profitability.
• Identify operational challenges and implement practical solutions.
• Collaborate with management to achieve business objectives and growth targets.

Financial & Administrative Oversight:

• Monitor operational expenses and ensure cost-effective practices.
• Prepare operational reports and present findings to management.
• Ensure proper documentation and record-keeping of operational activities.
• Support budgeting and resource allocation processes.

Customer Service & Compliance:

• Ensure high standards of customer satisfaction and service delivery.
• Address customer concerns and operational issues promptly.
• Ensure compliance with company policies, industry regulations, and safety standards.

Key Performance Indicators (KPIs)

• Operational efficiency and productivity.
• Achievement of business goals and targets.
• Employee performance and retention.
• Customer satisfaction levels.
• Cost management and resource optimization.

Requirements
Education:

• Bachelor's Degree or HND in Business Administration, Management, Operations Management, or a related field.

Experience:

• Minimum of 3 years' experience in an operations, administrative, or management role.
• Previous experience in hospitality, retail, healthcare, or service-based industries is an advantage.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and decision-making skills.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and under pressure.

Benefits

• Competitive salary (N150,000 – N200,000).
• Professional growth and development opportunities.
• Supportive work environment.
• Performance-based incentives (where applicable).