Waiter / Waitress

Job title : Waiter / Waitress

Role Summary:

The waiter/waitress is responsible for providing excellent customer service in a restaurant, café, hotel, or event setting. The role focuses on taking orders, serving food and beverages, ensuring guest satisfaction, and maintaining a clean and welcoming dining environment.

Responsibilities:

• Greet customers warmly and guide them to their tables.
• Present menus, provide recommendations, and answer customer questions about dishes and beverages.
• Take accurate food and drink orders and relay them to the kitchen and bar staff.
• Serve food and beverages promptly and professionally.
• Ensure tables are clean, organized, and properly set before and after service
• Handle customer complaints or special requests professionally and escalate to supervisors when necessary.
• Assist with billing, processing payments, and handling cash or card transactions.
• Maintain knowledge of menu items, specials, and promotions.
• Follow health, hygiene, and safety standards at all times.
• Collaborate with team members to provide smooth and efficient service.

Requirements:

• Minimum secondary education; hospitality training is an advantage.
• Previous experience in food service, restaurants, or catering preferred.
  Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Attention to detail and commitment to customer satisfaction.
• Professional appearance, hygiene, and etiquette.
• Physical ability to stand, walk, and carry items for extended periods.

Core Competencies:

• Customer service and guest engagement
• Food and beverage handling
• Order taking and serving accuracy
• Teamwork and communication
• Hygiene, safety, and cleanliness
• Problem-solving and adaptability

Work Environment & Requirements:

• Restaurant, café, hotel, or event-based work environment.
• Flexibility to work shifts, evenings, weekends, and public holidays.
• Ability to maintain composure and professionalism in a busy environment
• Commitment to providing excellent customer experiences consistently.

Success Indicators (Performance Outcomes):

• High levels of customer satisfaction and positive feedback.
• Accurate order taking, serving, and billing.
• Clean, organized, and well-maintained service areas.
• Efficient teamwork and coordination with the kitchen and service staff.
• Consistent adherence to hygiene, safety, and service standards.