Protocol Assistant

Job title : Protocol Assistant

Job Summary

• They are seeking a Protocol Assistant to provide efficient airport protocol, passenger assistance, transportation coordination, and travel support for company personnel and guests.

Responsibilities

• Provide protocol assistance to company personnel and guests at the airport.
• Coordinate airport shuttles, circuit buses, drivers, and passenger transportation.
• Ensure all expected passengers are accounted for before shuttle departure.
• Receive and assist passengers during arrival and departure.
• Liaise with Immigration, Customs, NDLEA, airlines, and other relevant airport stakeholders.
• Coordinate accommodation arrangements for unplanned passengers when required.
• Ensure all transportation activities are accurately recorded in the Personnel Transportation Solution (PTS).
• Forecast additional transportation requirements for assigned flights.
• Supervise passenger luggage handling and assist with missing luggage recovery.
• Maintain daily updates on protocol activities in the General Services Support System (G3S).
• Prepare and submit weekly protocol reports.
• Supervise airport drivers and conduct routine shuttle inspections.
• Report vehicle safety issues to the relevant department.
• Provide passengers with accurate information on flights, hotel shuttles, transportation, and accommodation.
• Prepare daily travel analysis and transportation plans from the PTS.
• Ensure safe and efficient transportation of passengers to and from the airport.

Requirements

• B.Sc./B.A. or HND in any relevant discipline.
• 2-4 years' experience in a similar role.
• Strong communication and interpersonal skills.
• Good customer-service and coordination abilities.
• Ability to work effectively with airport authorities, airlines, drivers, and other stakeholders.
• Good organizational and reporting skills.
• Ability to work flexible hours, including early mornings, late evenings, weekends, and public holidays when required.
• Strong awareness of safety and HSE procedures.
• Ability to work in a fast-paced and operational environment.

Ideal Cadidate:

• We are looking for someone who is organized, reliable, service-oriented, safety-conscious, and comfortable coordinating passengers and transportation in a busy airport environment.