Hub Operations Associate

Job title : Hub Operations Associate

About the Role

• You’ll run the day-to-day processing of Terminal Africa’s shipments at our partner hub in Lagos, making sure every parcel is received, checked, packed and dispatched accurately and on time.
• When something goes wrong, such as a delay, a damaged parcel or a missing document, you’ll be the one who sorts it out and makes sure it doesn’t happen again.
• This role suits someone organised and hands-on, who takes pride in getting the details right in a fast-paced environment.

Responsibilities & Duties
Run the hub day to day:

• Receive, inspect and process incoming shipments at the hub.
• Check shipment details, documents and system entries are accurate.
• Identify and flag prohibited or restricted items, in line with company and regulatory guidelines.
• Package and label shipments properly to prevent damage in transit.
• Coordinate with dispatch riders and drivers for timely pickups and deliveries.

Keep shipments on track:

• Track shipments and update statuses in our logistics systems.
• Resolve shipment issues such as delays, damage or discrepancies, working with CX and partner teams.
• Keep accurate records of every shipment processed at the hub.

Keep the hub running well:

• Keep the hub clean, organised and compliant with safety standards.
• Monitor and manage stock of packaging materials and operational supplies.
• Spot what’s slowing the hub down, and propose and test better ways of working.

What success looks like in 3 months

• Shipments are processed and documented accurately, with errors caught before dispatch.
• Shipments are sorted, handled and dispatched on time, every day.
• Fewer damaged, delayed or misrouted shipments.
• The hub consistently meets our operational and safety standards.
• Daily volumes are handled smoothly, including on busy days.

What You’ll Bring

• Based in Lagos and able to commute to the hub daily.
• 2 - 4 years’ experience in logistics, warehouse operations or a related field (internships count).
• An OND, HND or Bachelor’s Degree.
• Comfort using digital tools, mobile apps and logistics software.
• Understanding of shipment handling and logistics processes is a plus.
• Organised and detail-focused: you check before you send, and keep good records.
• Calm under pressure: you keep things moving on busy days and manage your time well.
• A problem-solver: you notice what’s not working and come with a fix, not just a flag.
• A clear communicator and team player, with good spoken and written English.
• Comfortable with physical work, including lifting and moving packages.
• Available to work flexible hours, including some weekends when needed.

What You’ll Gain

• Hands-on experience running hub operations for a fast-growing logistics tech company.
• A front-row view of how local and international shipping works, from pickup to delivery.
• The chance to shape how our hub processes work as we grow.
• Close work with our carrier partners and teams across Terminal.