Collection Agent
Full-time
Rubystar Global Limited
A call collection agent's primary responsibility is to contact customers with overdue accounts and negotiate payment plans to recover outstanding debts. They act as a liaison between the creditor and the debtor, working to resolve payment issues while adhering to legal and company policies. This role requires strong communication, negotiation, and problem-solving skills. Key duties of a call collection agent include: Contacting Debtors: Making outbound calls to individuals or businesses with overdue accounts. Negotiating Payment Plans: Working with debtors to establish feasible repayment schedules. Collecting Payments: Ensuring payments are made according to agreed-upon terms. Maintaining Records: Updating customer accounts with payment information and communication details. Resolving Disputes: Addressing customer concerns and resolving any issues related to the debt. Compliance: Adhering to all relevant laws and regulations regarding debt collection. Customer Service: Providing professional and helpful service while managing collections. Reporting: Generating reports on collection activities and account status. Following Up: Following up with customers to ensure payments are made on time and to address any issues. location: sango ota salary: 70,000-100,000
Vacancy posted 1 day ago
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