HR & Operations Manager

Job Summary

• The HR & Operations Manager will be responsible for overseeing the effective management of the wellness center's human resources, administrative, and day-to-day operational activities. The role will ensure that all departments, employees, facilities, processes, and customer-facing activities operate efficiently and in line with established standards.
• The position will provide leadership across key functions including Human Resources, Administration, Front Office, Spa, Medical, Yoga, Housekeeping, Maintenance, Security, Retail, and Support Services.
• The successful candidate will play a critical role in driving operational efficiency, employee performance and engagement, customer satisfaction, regulatory compliance, vendor management, and continuous improvement across the organization.

Key Responsibilities
HR & People Management:

• Manage and coordinate the end-to-end recruitment process, including manpower planning, sourcing, job postings, interview coordination, candidate communication, background verification, onboarding, and induction.
• Coordinate employee joining, probation confirmation, transfers, promotions, and exit processes.
• Maintain complete, accurate, and confidential employee records, contracts, and HR documentation.
• Manage employee attendance, leave administration, shift schedules, overtime, and timesheets.
• Coordinate payroll inputs with the Accounts Department, ensuring accurate and timely salary processing.
• Ensure proper administration of statutory deductions and employee-related compliance requirements.
• Develop, implement, and periodically review HR policies, procedures, SOPs, and the Employee Handbook.
• Coordinate employee orientation, training, performance management, and learning and development initiatives.
• Drive employee engagement, welfare, recognition, and team-building activities.
• Handle employee queries and provide guidance on HR policies, benefits, and workplace practices.
• Support Management in handling disciplinary matters, grievances, and employee relations issues.
• Promote a positive, professional, accountable, and collaborative workplace culture.
• Monitor employee performance and ensure compliance with company policies and procedures.
• Identify staffing and training needs and make recommendations to Management.

Operations & Administration:

• Oversee the day-to-day operations and administration of the wellness center to ensure smooth and efficient service delivery.
• Coordinate the activities of all departments, including Front Office, Spa, Medical, Yoga, Housekeeping, Maintenance, Security, Retail, and Support Services.
• Monitor daily schedules, appointments, therapist allocations, room utilization, and departmental workflows.
• Develop, implement, monitor, and enforce Standard Operating Procedures (SOPs) across relevant functions.
• Ensure that operational resources, supplies, equipment, and consumables are available when required.
• Manage the procurement of office supplies, housekeeping materials, therapy consumables, and other operational requirements.
• Prepare administrative and operational reports for Management.
• Monitor operational expenses and identify opportunities for cost efficiency.
• Coordinate meetings, prepare agendas, document minutes, and follow up on agreed action points.
• Coordinate travel arrangements, accommodation, and logistics for visiting trainers, clients, Management, and other stakeholders.
• Support the planning and execution of wellness programs, workshops, corporate events, exhibitions, and outreach activities.
• Ensure effective communication and coordination between departments.

Facilityy & Maintenance Management:

• Oversee the general condition, functionality, and presentation of the wellness center.
• Coordinate the maintenance of facilities, equipment, utilities, guest house, and company vehicles.
• Liaise with contractors, technicians, and service providers to ensure timely completion of maintenance and repair works.
• Monitor preventive maintenance schedules and ensure issues are addressed promptly.
• Ensure the center consistently maintains high standards of cleanliness, hygiene, safety, and presentation.
• Monitor the overall ambience of the center, including lighting, music, aroma, temperature, cleanliness, and general appearance.
• Ensure that staff comply with facility, safety, and operational standards.

Procurement, Vendor & Inventory Management:

• Coordinate procurement activities, including vendor sourcing, selection, quotations, purchase orders, and delivery.
• Develop and maintain effective relationships with suppliers, contractors, and service providers.
• Negotiate with vendors to achieve competitive pricing, quality, and timely delivery.
• Monitor vendor performance and ensure compliance with agreed service standards.
• Monitor inventory levels and ensure timely replenishment of operational supplies.
• Maintain accurate records of stock movement, purchases, deliveries, and inventory balances.
• Support retail operations by ensuring optimal stock levels and accurate inventory records.
• Coordinate vendor sales reconciliation and ensure discrepancies are identified and resolved.
• Work with Accounts to ensure timely processing and payment of approved vendor invoices.
• Identify opportunities to reduce procurement costs without compromising quality.

Customer Experience & Service Excellence:

• Ensure clients receive a high standard of service from arrival through departure.
• Engage with walk-in clients, understand their needs, explain available wellness services and retail offerings, and support conversion into sales.
• Conduct professional tours of the wellness center for prospective and existing clients.
• Monitor front-office operations, customer handling, staff presentation, discipline, and professionalism.
• Handle customer complaints and service issues promptly, professionally, and effectively.
• Monitor customer feedback and identify recurring service issues or opportunities for improvement.
• Implement initiatives to improve customer satisfaction, retention, and overall service experience.
• Coordinate with department heads to resolve service gaps and improve service delivery.
• Maintain a warm, welcoming, organized, and professional environment for members, guests, and visitors.
• Support customer engagement and business development initiatives where required.

Compliance & Documentation:

• Maintain accurate and confidential HR, administrative, operational, and compliance records.
• Ensure timely renewal of business licenses, permits, insurance policies, certifications, and statutory registrations.
• Maintain updated SOPs, policy manuals, contracts, employee records, and compliance documentation.
• Ensure compliance with applicable labor laws, health and safety requirements, statutory regulations, and company policies.
• Coordinate internal and external audits and ensure timely closure of audit observations.
• Monitor departmental compliance with established policies, procedures, and operational standards.
• Identify compliance gaps and recommend appropriate corrective actions to Management.

Events & Business Support:

• Coordinate and oversee events hosted within the wellness center and external events where the organization is represented.
• Support the planning and execution of wellness programs, workshops, exhibitions, corporate events, and outreach activities.
• Coordinate logistics, staffing, vendors, facilities, and customer experience for events.
• Represent the wellness center professionally during external events and promotional activities.
• Support Management and other departments with operational planning and execution of strategic initiatives.
• Identify opportunities to improve customer engagement and contribute to revenue-generating activities.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, Management, Hospitality, Operations Management, or a related discipline.
• Minimum of 10 years of relevant professional experience, with significant experience in a managerial or supervisory capacity.
• Proven experience managing both HR and business operations.
• Experience in wellness, healthcare, hospitality, fitness, beauty, luxury services, or other service-oriented organizations will be an added advantage.
• Strong experience in HR administration, employee relations, operations management, facilities coordination, vendor management, and customer service.
• Good understanding of Nigerian employment practices, labor regulations, and statutory compliance.
• Experience managing multiple departments and cross-functional teams is highly desirable.

Required Skills & Competencies:

• Strong leadership and people management skills.
• Excellent HR management and employee relations capabilities.
• Strong administrative and operational management skills.
• Excellent customer service and relationship management skills.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Good knowledge of HR policies, procedures, and labor regulations.
• Strong vendor management, procurement, negotiation, and cost-control skills.
• Excellent problem-solving and decision-making abilities.
• Strong documentation and report-writing skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Proficiency with Google Workspace and Gmail.
• Strong attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of integrity, confidentiality, and professionalism.

Personal Attributes:

• Professional, approachable, and service-oriented.
• Strong leadership presence and emotional maturity.
• Highly organized, proactive, and resourceful.
• Positive attitude with the ability to motivate and inspire teams.
• Strong interpersonal and relationship-building skills.
• Ability to work effectively under pressure and meet deadlines.
• High level of accountability, ownership, and reliability.
• Results-oriented with a strong continuous-improvement mindset.
• Excellent planning, coordination, and execution abilities.
• Passion for wellness, customer experience, people development, and operational excellence.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: using the job title as the subject of the mail

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