Guest Service Manager
150000 - 200000 NGN per monthYellowDoor Hotels
Role Details - Compensation: NGN 150000 - 200000 per month
- Location: Abuja, Nigeria
- Work arrangement: On-site, rotational shifts including evenings and weekends
- Experience level: Mid-level
- Experience: 2-7 years
The Opportunity
YellowDoor Hotels is a boutique hotel in Abuja built around premium experiences for business and leisure travelers. As Guest Service Manager, you'll own the guest journey from arrival to departure - resolving complaints, leading a front-line team, and coordinating across departments to keep standards high every shift, every day.
Your Mission
- Oversee the full guest experience across check-in, stay, and check-out
- Supervise and coach 8–12 front-line guest service staff daily
- Resolve guest complaints promptly, following up until satisfaction is confirmed
- Coordinate with housekeeping, F&B, and maintenance to close service gaps fast
- Conduct regular checks of guest-facing areas against presentation and service standards
- Prepare guest feedback reports and flag recurring issues to management with evidence
Must-have Skills
- Guest complaint resolution and de-escalation
- Cross-department coordination
- Staff supervision and performance coaching
- Hospitality SOPs and policy implementation
- Shift ownership across evenings and weekends
Nice-to-have Skills
- Reporting and data tracking
- Upselling and guest experience enhancement
The Non-Negotiables
- Cannot hold staff accountable without defaulting to over-advocacy
- No prior hospitality or luxury service industry experience
- Unwilling or unavailable for rotational shifts including evenings and weekends
- Cannot demonstrate measurable guest or team outcomes from previous roles
The Purpose of This Role
To own the guest experience end-to-end at YellowDoor - holding service standards, leading front-line staff, and resolving issues before they become patterns.
What Success Looks Like
90%+ complaint resolution within 24 hours, all 8–12 direct reports formally reviewed by month 2, SOP compliance audits clearing 85%+ and zero repeat cross-department failures by month 4.
What Our Culture Is Like
Boutique and fast-moving. Standards are high and held firmly. The team is professional and warm, but accountability is not optional - performance is expected, tracked, and discussed directly.
How You'll Grow
Strong performance here opens a direct path to Operations Manager level, with broader responsibility across departments as YellowDoor grows.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Service Manager in Abuja, FCT vacancy
- ...Job title : Priority Sales & Service Manager - Abuja Job Location : Abuja Deadline : November 05, 2026 Quick Recommended Links Job Summary As a Standard Chartered Relationship Service Manager, you'll support Relationship Managers in acquiring, retaining and deepening...
80000 - 100000 NGN per month
...dining restaurant in Wuse 2, you’ll help guests feel looked after from their first enquiry... ...team to deliver attentive, accurate service. Your Mission Respond to guest enquiries... ..., WhatsApp, social media, and email. Manage reservations, preferences, special requests...- ...Arendt Investor Services (AIS) is the investor services' arm of Arendt. We help clients to efficiently run the operational side of their... ...development of AIS, we are currently recruiting: Senior Manager - Corporate Services The role of the Senior Manager is to lead...
300000 - 400000 NGN per month
Industry: Hospitality & Serviced Apartments Employment Type: Full-Time Location: Apo, Abuja... ...minded, and results-driven Hospitality Manager to oversee the overall business performance... ...revenue generation, business management, guest satisfaction, cost control, and...Startup Soar
Abuja, FCT29 days ago- ...Responsibilities Ensuring a positive and professional client service experience. Customer onboarding and account opening. KYC... ...requests. Card issuance support and card lifecycle management. Resolution of customer inquiries, complaints, and service...
- ...Job title : Head of Service Delivery Job Location : Abuja Deadline : November 09, 2026 Quick Recommended Links What You'll Do... ...and hold teams accountable. ~ Strong programme and project management instincts: you drive workstreams end to end across teams you don...
- ...Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring... ...and hold teams accountable. ~ Strong programme and project management instincts: you drive workstreams end to end across teams you...
- ...Moment Matters with a signature Yes I Can! service ethos. People are at the core of our... ...We are currently seeking a General Manager to join our vibrant team at the Radisson... ...We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently...
- ...and client tours Build and maintain strong client relationships Meet and exceed sales targets Provide excellent customer service throughout the sales process. Requirements HND or B.Sc Degree in any relevant field Minimum of 1 year experience in a real...
- ...Minimum of 1 year of experience in real estate Knowledge of Abuja’s real estate market and sales Good communication and customer service skills Proactive, self-motivated, and result-driven attitude. Monthly Salary N220,000 and above, depending on the role....
- ...The Front Office Manager will be responsible for the overall management and performance of the front office operations, including reception, reservations, guest services, room allocation, check-in and check-out, guest accounts and front office administration. The...
- ...Main Function The Salon and Spa Manager will be responsible for all aspects of the operations... ...to ensure seamless and exceptional guest experience. This includes supporting administrative... ..., supervising staff, maintaining high service standards, and contributing to financial...
- ...We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned... ...-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment...
- ...Job title : Soft Service Supervisor Job Location : Abuja Deadline : October 25, 2026 Quick Recommended Links Job Objective... ...Accountabilities/Responsibilities Daily Operational Supervision & Task Management Conduct daily briefings with housekeeping, portering, and...
250000 NGN per month
...visits. The role includes allowances and a service charge. Your Mission Grow active... ...member spotlights and weekly resources. Manage event budgets, partners, promotion and... ...hospitality team: professional and warm with guests, clear about standards, and accountable...1500000 - 2000000 NGN per month
...DIRECTOR, CORPORATE SERVICES Industry: Construction, Engineering & Real Estate Department: Commercial Division Reports To: Executive Management / Group Management Location: Abuja, Nigeria Employment Type: Full-Time Grade Level: Executive Management...200000 NGN per month
Industry: Hospitality & Serviced Apartments Employment Type: Full-Time Location: Apo, Abuja... ...-quality meals and food services for guests at a serviced apartment facility in Apo,... ...operations, hygiene, and inventory management. The successful candidate will be responsible...Startup Soar
Abuja, FCT29 days ago- ...field. Minimum of 5 years’ experience in banking, including at least 2 years in a supervisory or management role. Strong leadership, communication, customer service and business development skills. Oversee the branch’s daily operations and ensure efficient...
Regent Microfinance Bank Limited
Abuja, FCT3 hours ago - Marketing & Sales Manager (Wellness Products) We are seeking a dynamic, resultsdriven Marketing & Sales Manager to lead our growth... ...operations, accurate inventory planning, and exceptional customer service. Competency: CrossFunctional Coordination Digital Marketing...
- in Abuja, Nigeria. Application Closing Date 1st November, 2026.
55300 - 73700 $
...health care systems that deliver health products, information and services to the most under-reached. As a locally driven and globally... ...Mozambique and the United States. DESCRIPTION Summary The Manager, Immunization, coordinates and manages implementation of...- Application Closing Date Not Specified. Share this job:
- ...experienced, commercially minded, and highly competent General Manager to lead the overall operations, performance, and growth of our... ...implement corrective action plans Ensure excellent customer service and a consistent customer experience across all locations Establish...
- ...Summary We are seeking an experienced, results-driven Product Manager with a strong consulting background, hands-on experience... ...Agile environments and a good understanding of digital financial services and Open Banking. The ideal candidate will drive product strategy...
- ...Main Functions The Floor Manager is responsible for ensuring the smooth day-to-day running of the customer-facing areas of the business... ...that customers receive prompt, courteous, and professional service at every stage of their visit. The ideal candidate must be calm...
600000 - 700000 NGN per month
...OPERATIONS MANAGER - ABUJA Industry: Luxury Hospitality, Lifestyle & Wellness Location... ...operations, maintaining exceptional service standards, managing staff performance, and... ...an outstanding experience to members and guests. The role requires a confident,...- ...DST & Flourish Ventures. You will be working as a Engineering Manager (Identity) in our Technology Division, which is now composed of... ...traditional banking industry. Our mission is to make financial services accessible and convenient for everyone through the use of...
- ...Responsibility ~ Perform other accounting-related duties assigned by management. Key Performance Indicators (KPI) Accuracy of... ...importance of accuracy, discretion, professionalism, and excellent service in a superior luxury Spa / salon. Application Closing...
- ...Job title : Sales Manager Job Location : Abuja Deadline : October 29, 2026 Quick Recommended Links Requirements Identify and... ...business opportunities Sell embroidery machines and related services Build and maintain strong client relationships Understand...
- ...Analyze customer needs and preferences to tailor the centre’s services and offerings. Develop marketing campaigns and promotional strategies... ...prospective clients. Sales and Reporting: Develop and manage a sales pipeline to track leads and conversion rates....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Manager. Be the first to apply!
