Front Desk Officer

Job title : Front Desk Officer

Job Summary

• The Front Desk Officer serves as the first point of contact for clients and visitors, representing the brand’s image and service standards.
• This role is critical to delivering a seamless, polished, and welcoming client experience while supporting front-desk operations and basic administrative functions.

Key Responsibilities

• Welcome clients warmly and professionally, ensuring a positive first impression at all times.
• Manage incoming phone calls, messages, and inquiries promptly and courteously.
• Provide accurate information about services, products, pricing, and store policies
• Take client orders and appropriately route requests to relevant team members.
• Receive, record, and relay messages to management and staff accurately.
• Maintain an orderly, clean, and visually appealing front desk and reception area.
• Perform basic administrative duties including data entry, filing, email correspondence, and record keeping.
• Support client flow by coordinating appointments and walk-ins where required.
• Uphold confidentiality and professionalism in all client and business interactions.

Requirements

• Bachelor’s Degree in Business Administration, Communications, or related field.
• Minimum of 2 years’ proven experience as receptionist or in a similar role.
• Proficiency in Microsoft Office Suite, Google Workspace, and other productivity tools.
• Excellent verbal and written communication skills.
• Polished, friendly, and professional demeanor suitable for a luxury environment.
• Strong organizational and multitasking abilities.
• Customer-service driven with attention to detail.
• Ability to remain calm and courteous under pressure.
• Prior experience in a luxury retail, beauty, or hospitality environment.
• Good grooming and presentation standards.
• Strong interpersonal skills and emotional intelligence.